Afnan Ahmed Khan Customer Success Manager

Customer Success Manager

Planful

Feb 2025 - Current (1 year 6 months)

● Manage a portfolio of customers, guiding them through the post-sale experience to ensure achievement of business objectives and maximize value. ● Build trusted advisor relationships with key stakeholders, providing strategic guidance and recommendations for Planful solutions. ● Drive product adoption and utilization, expanding use cases, and ensuring customer satisfaction and retention. ● Develop and execute personalized success plans with clear milestones, conducting regular reviews to track progress and adjust strategies. ● Proactively monitor customer health, addressing potential risks and escalated issues through timely resolution and cross-functional collaboration. ● Partner with Sales, Implementation, and Account Management to align

Customer Success Consultant

Gainsight

Sep 2023 - Jan 2025 (1 year 5 months)

● Spearheaded the deployment of Gainsight solutions, achieving client objectives, improving operational efficiency, and aligning with risk assessments. ● Managed implementation projects with data-driven insights, ensuring alignment with client requirements and enhancing risk management. ● Developed scalable implementation strategies and best practices, improving project efficiency and client satisfaction. ● Conducted onboarding sessions to facilitate understanding of Gainsight's capabilities, ensuring smooth adoption and regulatory compliance. ● Established robust feedback mechanisms to gather client insights, contributing to continuous product improvement and effective risk management. ● Collaborated with Customer Success, Product, and Eng

Senior Associate Application Specialist

PowerSchool

Dec 2021 - Sep 2023 (1 year 10 months)

o Evaluated SQL stored procedures and scripts to manipulate the database as per business requirements. o Managed analysing, cleaning and formatting of data. o Performed ETL (Extract, Transform and Load) of sensitive data on client’s request. o Performed data transfer through API integrations and files when necessary. o Managed Projects for Enrollment product by reporting on Salesforce. o Developed use cases through JIRA to enhance/customize product features as per customer feedback. o Enabled end to end product and implementation support for PowerSchool’s K-12 educational platforms ‘Performance Matters’ and ‘Enrollment’ for the customers in U.S., Canada and Middle-East.

Analyst

KPMG Global Services KGS

Jun 2021 - Dec 2021 (7 months)

o Analysed data and visualizations using Excel and PowerPoint tools as per the client’s requirement, adhering to KPMG/client’s corporate style and brand. o Developed charts, data tables and slides to follow KPMG/client’s corporate style and brand. o Evaluated the images used in the deck using Adobe to be detailed and edited as required.

Business Presentation Specialist

McKinsey Company

Dec 2019 - Jun 2021 (1 year 7 months)

Coordinated with consultants from various parts of the world to understand their data and ideas and helped them in analysis and visualization of data to convey it to the client in a professional, clear, compelling way by presenting it as highly accurate and visually attractive dashboards and presentations.

Trainee Consultant

ITChamps Software SAP Consulting

Apr 2019 - Sep 2019 (6 months)

Managed configurations and customizations of SAP MM on SAP ERP for business processes like Procure to pay, material and vendor master data creation and maintenance, inventory management. Integration with finance, sales and other departments.

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Graduate Engineer Trainee

YouthTech Pvt Ltd

Apr 2018 - Mar 2019 (1 year)

o Developed the client’s mechanical design requirements using AutoCAD and Solidworks software. o Spearheaded workshops on Industrial Automation and PLC programming.

Afnan Ahmed Khan

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