Núria S

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Administrative Assistant - Laboratory of virology 80%

Apr 2025 - Current (1 year 7 months)

- Assist the head of the virology laboratory (LV) and the heads of the Center for Emerging Viral Diseases in their administrative tasks. - Participate in updating the LV and CMVE websites and formatting scientific publications. - Organize CMVE conferences and symposiums. - Oversee orders and invoicing for the LV and CMVE. - Manage paper and electronic mail (distribution, replies). - Answering phone calls and managing the schedules of the laboratory manager and the CeVD - Organizing internal and external laboratory meetings. - Being responsible for all laboratory archives, in accordance with regulatory requirements for quality assurance and the competent authorities, in collaboration with the central archives of the HUG. - Welcoming, informi

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Administrative Assistant - 20%

Apr 2023 - Current (3 years 7 months)

-Assist the professor in managing his mail and schedule. -Provide administrative support to the professor and members of his laboratory (coordination of tasks related to new hires and departures, payment and tracking of invoices, expense reports, interactions with suppliers and funders, etc.). -Help update websites and format scientific publications, organize monthly conferences, weekly meetings, and symposiums (300 people), etc.

Executive Administrative Assistant of the Company reporting to the CEO

HAYA Therapeutics

Dec 2021 - Mar 2023 (1 year 4 months)

- Plans, organizes, and schedules own workload so that all activities are completed accurately and on time. - Office management & data room management (Structure, organization and maintenance, software licensing, addition of new members etc.). - Scheduling support to multiple individuals (appointment, calendar and meeting management within multiple time zones). -Supports HR-related activities (job posting, scheduling interviews, welcoming candidates, time tracking, on-boarding, payroll etc.). - Coordinates and organizes internal and external company events. - Support the executive management in all other administrative and organizational tasks (Billings, reporting, intradepartmental coordination etc.). - Contact point for various internal a

Program Assistant (Temporary Assignment during COVID Lockdown)

PATH

Oct 2021 - Nov 2021 (2 months)

- Prepare and coordinate the production and distribution of complex documents and reports using PowerPoint, Excel, and MS Word. -Draft, edit, format, fact-check, a variety of documents and enter data using Word, Excel, and other software. - Work closely with Project Manager to track activities and milestones and partner deliverables per project plan. - Coordinate activities with program assistants in four project countries. - Assist in implementing detail-level project financial tracking systems and aid in financial management. - Schedule and manage meetings across multiple time zones. - Maintain project and administrative records, electronic files, and other resources on behalf of team members. - Provide out-of-office support as delegated.

Administrative Assistant (Temporary Assignment during COVID Lockdown)

International AIDS Society

Jun 2021

Support the Governance, Membership and Learning team: -Draft invitations, combine list of participants -Translate relevant material needed for the meeting into Spanish and French (invitations, surveys, pages on virtual platform currently in English, etc.) -Assist with the preparation of statistics, charts and drafting reports where needed.

Gestionnaire de dossiers, CHUV (Oncology Dept)- (Temporary Assignment during the COVID Lockdown)

CHUV | Lausanne university hospital

Dec 2020 - Feb 2021 (3 months)

• Update the files in the share drive in electronic format for all physicians of the ONM department, naming each file with a pre-established and constant nomenclature in a systematic way.
• Update a follow-up file to identify the next evaluations, the missing evaluations, the path of the assistant physicians in each clinic block.
• “Internal audit” support for all contractual activities of Professor in 2020: check that each contract is correctly saved in the suitable te file, ensure that the mandatory information has been sent to the invoicing department, update of the current monitoring file.
• Check the data compliance between the "polypoint" plans, the doctor's absence requests and the absence board. Claim those that are m

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Team Support coordinator

Aug 2019 - Aug 2020 (1 year 1 month)

• Assistant of the “Operations” department, management of agendas, mails, room reservations, travel, taking of reports, etc.
• Collect requests and complaints and transmit them to the departments concerned, ensure effective follow-up and rapid response.
• Key user for Geneva (Infor X). Ensure the integrity and quality of databases.
• Responsible for expense reports, credit notes, invoices… Close collaboration with finance departments.

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Customer Operations Coordinator

CSL Vifor

Jan 2016 - Aug 2019 (3 years 8 months)

• Book and arrange travels, meeting room, catering (KDS travels).
• Expense book report (Concur).
• Credit Notes and invoices.
• Archive all documents related to orders in the eDMS system.
• Initiate Change Control and follow up action items until CC is closed
• Key user (Infor XA)
• Update Customer master data in the system (e.g. link item code-customer / customer item code description, price, payment terms, incoterm, customer data specific information). Ensure customer, SKU’s are active in due time
• Collect requests, claims and questions from partners, forward in a timely manner to the concerned departments, ensure efficient follow-up and fast answer from both sides.
• Establish reports & statistic

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Demand Assistant APAC

CSL Vifor

Aug 2015 - Dec 2015 (5 months)

• Member of various meeting ( taking minutes, send agenda book rooms, travel expenses…)
• Support Demand manager in different tasks
• Ensure that customer orders are confirmed and fulfilled to the best satisfaction and in line with contractual termes
• Ensure data integrity and quality of master data
• Establish reports & statistics on request.
• Project assignment, archiving, share drive, ...

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Customer Service / Warranty Representative

KLIM Europe

Sep 2014 - Jul 2015 (11 months)

• Attracts potential customers by answering product and service questions; suggesting information aboutother products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Being the key

Customer Service Representative (Temporary Assignment)

ISO - International Organization for Standardization

May 2014 - Aug 2014 (4 months)

• Process orders for standards and publications in a timely fashion (KPIs)
• Reply and advise customers on queries related to standards, ISO products, subscriptions, as well as standardization in the broader sense, by phone, e-mail and social media
• Improve customer retention by managing subscriptions, renewals, upgrades and invoicing
• Process copyright enquiries and follow up on contract renewals and invoicing
• Ensure collection and invoicing of royalties received from members, distributors and customers
• Work in close collaboration with the finance team and keep track of outstanding customer payments
• Handle complaints and problems while maintaining a high level of customer satisfaction
• Work close

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Advanced Clinical Service Coordinator

Eli Lily Export S.A.

Dec 2004 - Oct 2012 (7 years 11 months)

• Responsible for the Scheduling of the Team 24/7, updating the telephony list (CISCO) to divert the call during nights and weekends for the on duties, checking the night allowance per on duty
• Provision of medical /scientific information to internal and external costumers (tier 2)
• Representation of the Customer Service Centre (CSC) in European congresses, field visits, sales force meeting and symposiums
• Participation in the 6 sigma project of the new e-programs to improve the process and the training documentation. I moderate some of the E-learning programs (for Intensive Care & Cardiovascular Health Care Professionals.
• Training and coaching of junior customer service coordinators
• ICU PMAP Coordinator : Co

Clinical Service Coordinator

Eli Lilly and Company

Mar 2001 - Dec 2004 (3 years 10 months)

• Provision of medical /scientific information to internal and external customers (HCPs) in English, French, Spanish, Italian as well as occasionally in German.
• Organisation of urgent 24/7 shipment deliveries worldwide and through Europe using (Siebel, Oracle, JED, SAP, etc.)and work with logistic partners such as TNT, DHL and Mondial Assistance.
• Liaison between customers and reference centres to solve critical patient cases.
• Reporting of Adverse Events as well as of Product and Service complaints to the related departments.
• Monitoring of activities in Costumer Relation Management applications.
• Creation and management of all CSC promotional and office equipment (letterhead, business card, …).
• Traini

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General Services and Assistant Instructor

Fondation Les Perce-Neige, Fondation en faveur des personnes mentalement handicapées

Feb 1998 - Jul 2000 (2 years 6 months)

General Services and Assistant Instructor February 1998- July 2000: General Services. Responsible for the maintenance and cleaning of the workrooms. Feb to Mar 1997& Aug to Oct 1998: As a substitute instructor, I had to supervise the work done by the disabled person in the team.

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Núria S

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Behavioral traits