Andres Felipe Cervantes Luna
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User Experience Research (UXR) | UX/UI Design | CX Knowledge | Human-Centered Designer | Design Thinking | Qualitative & Quantitative Research
Bogotá, Bogota, Colombia
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Résumé
Jobs
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Senior UX Designer public Remote experienceJulius Connected 2 GrowOct 2021 - Current (3 years 9 months)- Worked as a Senior UX Designer next to stakeholders belonging to the Global Benefits Group (GBG) to redesign their agent portal. The outcome achieved a reduction in the time-on-tasks and a more positive perception from agents towards the company - Worked as a Senior UX Designer in partnership with agents belonging to the Global Agent Portal (GBA) to redesign a school's policy management digital tool. This project showed improvements in the system's usability and overall site navigation. - Managed a multidisciplinary team to design "from concept to launch", a legal documentation digital service aiming to improve Colombian companies' day-to-day employee-related matters. - Worked as the lead UX/UI designer for a recruitment services company- Coordinator of Service ExperienceColsubsidioDec 2018 - Sep 2021 (2 years 10 months)- Planned and executed stakeholder workshops that identified improvements in processes and procedures and shortened the overall waiting time of the A&E services by 8%. - Conducted discovery and evaluation activities (focus groups, love letters), aiming to understand requirements and needs from internal customers. - Worked cross-functionally with teams to co-design a “wellness program" that enriched the day-to-day experience of internal customers. - Developed technological improvements related to patient announcement and guidance in waiting rooms that improved the satisfaction of users by 84%. - Proposed systematic programs based on academic research, to offer integrative and medical care services to users in a high-end health setting. - Dev
- Engagement VolunteerHealthwatch HillingdonApr 2014 - Mar 2018 (4 years)- Worked collaboratively with a team of health experts, to understand and empathize with users’ motivations and needs. - Conducted more than 10 user research activities, that include planning, coordination, design, and analysis of data (focus groups, interviews, questionnaires and group workshops). - Translated research findings into strategies and recommendations to improve doctor-patient relationships in GP consultation. - Conduct face-to-face and online activities aiming to involve different types of health service consumers and stakeholders - Identify user pain points through qualitative and quantitative analysis. - Deliver reports to diverse audiences summarizing used UX methodologies and their findings.
- Climbing Center SupervisorBetter Leisure CentresMar 2012 - Mar 2014 (2 years 1 month)- Increased the sales of climbing courses by 15% by practicing effective professional relationships. - Designed, implemented and standardized teaching procedures about the use of basic equipment, wall safety and climbing techniques. - Trained more than 10 new staff members on different safety procedures, which kept the accident rate at a 0%. - Contact clients in order to offer them our services and update them on the different activities proposed for the climbing centre. - Carry out inspections and preventive maintenance to the different climbing equipment in order to maintain the highest safety standards for customers.
Education
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- PhD in Human Centered DesignBrunel University, LondonMar 2013 - Apr 2018 (5 years 2 months)
- MSc Integrated Product DesignBrunel University, LondonSep 2010 - Aug 2011 (1 year)
- Industrial DesignUtadeoJun 2005 - May 2009 (4 years)
- ECertificate, 2D and 3D SoftwareEducational Centre of ComputersJan 2004 - Mar 2004 (3 months)
Projects
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- E-commerce PetsPackPetsPackOct 2019 - Current (5 years 9 months)- Co-owner of PetsPack