Preston Mitchum

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Tier 2 Software Support Analyst

Oct 2025 - Current (11 months)

In this role, I provide second-level technical support for Claimocity’s medical software platform, specializing in escalated issue resolution, workflow optimization, and cross-departmental collaboration. I serve as a critical bridge between frontline support, product development, and QA teams—ensuring that complex software challenges are resolved quickly, accurately, and with a focus on long-term customer success. My responsibilities include analyzing and resolving advanced system and data issues, validating bug reports, performing QA testing for new releases, and providing technical insights that enhance overall product quality and user satisfaction. I also play an active role in mentoring Tier 1 analysts, refining support documentation, a

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Tier 1 Software Support Analyst

Jul 2023 - Current (3 years 2 months)

In this role, I provide first-level software support for users of Claimocity's software platform. My primary objective is to foster a positive customer experience by building trust and serving as a reliable contact channel for training, inquiries, and issue resolution. I am a highly-engaging individual with a passion for helping users and an innate desire to solve problems. Skills: Customer Support, Issue Resolution, CRM Software, Training Delivery, User Documentation, Problem Solving, Medical Billing, Application Expertise, Communication Channels, User Onboarding, Product Testing

Corporate Business Development Representative

Sysdig

Nov 2021 - Mar 2023 (1 year 5 months)

In this capacity, I help organizations with cloud/container security and monitoring by sharing information, exploring use-cases, and fostering goodwill through networking activities in order to assist clients with problems related to misconfigurations, compliance drift, CI/CD pipeline security, image scanning, real-time security, incident response, and threat scanning. I am an expert in client-facing communication, developing ideas and solving client problems, making suggestions for changes, creating engaging email campaigns, collaborating with other members of the demand generation team, generating reports, and delivering presentations in an efficient and prompt manner. I have demonstrated success in lead generation by prospecting and qual

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Director of Advertising- New Partnerships

Jul 2020 - Jul 2021 (1 year 1 month)

In this capacity, I oversaw and managed copies and media for corporate partners on the national AJET social media pages in an efficient manner. I established strategic plans to administer discounts, giveaways, and special deals offered by corporate partners. I optimized marketing, communication, and collaboration with other companies and the greater JET program community to explore new advertisement methods with the national AJET Communications team. Related Skills: Social Media Maintenance, Strategic Plans Execution, Team Management Following are the highlights of the value I brought to The Association for Japan Exchange and Teaching: • Exchanged and completed advertising partnerships with five new partners, such as Doshisha University and

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Provider Credentialing Specialist

Wren Physician Services, LLC

May 2020 - Jul 2023 (3 years 3 months)

In this capacity, I prepare and maintain credentialing files for all facilities/providers including maintenance of credentialing software and spreadsheets. Conduct follow-up steps with a checklist when onboarding third-party contracts until payer contracts are approved and completed with an effective date. Enroll providers in Medicare, state Medicaid, and specified commercial plans for provider/group. Track provider licensure, board expirations, and revalidations to ensure timely processing of CAQH and payor updates for rostering. Maintain and revise credentialing forms as needed. Answer questions, provide updates, and process requests from providers/groups. Update and attest CAQH. Enroll and provide portal access and fee schedules for new

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Assistant Language Teacher

Shiga Prefectural Board of Education

Aug 2016 - Sep 2021 (5 years 2 months)

In this capacity, I delivered teaching services to senior high schools in Shiga, Japan. I facilitated learning at a high school Nagahama City from 2016 to 2018 and a high school in Koka City from 2018 to 2021 while providing cultural education and helping students to improve their knowledge of foreign languages. I performed a wide range of duties, such as preparing teaching materials, instructing students on grammar and vocabulary topics, assigning homework, grading papers and tests, and monitoring trainee's progress. Related Skills: Teaching and Mentoring, Students Educational Needs Assessments, Lesson Planning Following are the highlights of the value I brought to the Shiga Prefectural Board of Education: • Trained and coached students wh

Substitute Teacher

Wake County Public School System

May 2015 - Jun 2016 (1 year 2 months)

In this capacity, I provided teaching services as a substitute teacher in multiple high schools and middle schools in western Wake County. I instructed computer technology, entertainment courses, English, and History courses. I prepared educational materials, such as notes, exercises, and additional resources as well as assigned classwork and homework. Related Skills: Educational Material Preparation, Teaching and Guidance, Homework Assessment

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Video Specialist

Jun 2014 - Dec 2014 (7 months)

In this capacity, I rendered lucrative relationships with customers by delivering exceptional customer services by producing and editing quality videos for personal and corporate needs. I achieved valuable experience in a studio environment by implementing industry best working practices. Related Skills: Audio Video Editing, Needs Assessment, Strategies Execution, Relationship Development

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Cinematographer and Video Editor

May 2013 - May 2016 (3 years 1 month)

In this capacity, I created, edited, and modified videos for clients on a contract basis and ensured the delivery of high-quality videos according to the clients’ requirements. I executed videography, sound design, production lighting, video editing via final cut Pro 7 Adobe premiere pro CS5, and storyboarding. Related Skills: Video Editing, Quality Assurance, Computer Skills

Marketing Intern

Entercom

Jan 2013 - May 2013 (5 months)

Assisted the Entercom Marketing staff with a variety of tasks ranging from audio editing to marketing events. Internship was organized by the University of North Carolina at Greensboro's Media Studies department. Gained valuable experience in a professional broadcast media environment. Skills fostered at this position include: • Adobe Audition CS5 • Event Management • Traditional Marketing Tactics • Professional Communication

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