Quennisha Boyd
About
Detail
Customer Service Specialist at Spire
Birmingham, Alabama, United States
Contact Quennisha regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Credit and Collections SpecialistBaxter International Inc.Jul 2024 - Current (2 years 3 months)- Accounts Receivable SpecialistDiversified MaintenanceMay 2023 - Apr 2024 (1 year)
- Accounts Payable SpecialistLaborChexAug 2020 - Jun 2021 (11 months)
- Dispute SpecialistPRA Group (Nasdaq: PRAA)Feb 2016 - Current (10 years 8 months)Assists the Disputes department in the receipt, investigation and resolution of customer disputes with regards to charged off accounts. Research disputed account issues. Record and process received disputes to include determining the appropriate dispute classification, ordering new and reviewing existing documentation to investigate and resolve the dispute, preparing correspondence (letters, emails, and/or faxes), following up with investigation via telephone, email and/or fax, and electronically filing all documentation according to policy and procedure. Be able to obtain account information and account verification from seller of the account. Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; pro
- ICustomer service RepresentativeInsight Card ServicesMar 2012 - Jul 2014 (2 years 5 months)Responsibilities Handling different type of call volumes as many as 300 to 600 calls, meeting a daily quota, making sure to keep the customer information safe and confidential, also giving my best concern towards the caller situation. Trouble shooting their pre-paid cards, helping with any glitches that they might of been experiencing. Also some knowledge of LAN.
Education
verified_user
0% verified
- University of Phoenix — Health and Wellness, GeneralUniversity of PhoenixJan 2016 - Dec 2017 (2 years)
- Jefferson State Community College — Social WorkJefferson State Community CollegeJan 2012 - Dec 2013 (2 years)