Begonia Calvert-serra

Sales Ledger/ Cashier Administrator

NATS

Jan 2022 - Current (4 years 10 months)

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Credit Controller

Jul 2021 - Oct 2021 (4 months)

Working at the Property Management Accounts Department to manage the income of their buildings portfolio across the country dealing with all aspects of Bad debt management. Liaising with all parties to resolve disputes and queries to facilitate timely payment. Liaising with surveyors and Account managers in respect of action required to ensure a quick response to any queries. Ensure timely collection of outstanding monies through a high volume of phone calls, emails and letters. Show less

Senior Billing and Bank Feeds Specialist

FreeAgent

Jan 2019 - Jul 2021 (2 years 7 months)

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Credit Control Team Leader

Apr 2018 - Dec 2018 (9 months)

International Senior Credit Controller

Hunter Boots Ltd

Jan 2017 - Apr 2018 (1 year 4 months)

www.hunterboots.com

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Credit controller

Dec 2012 - Apr 2016 (3 years 5 months)

I joined the finance team at Burness prior to the merger with Paull & Williamsons in order to help with the smooth transfer of the Aberdeen accounts and reduce the level of debt. I am responsible for the general credit control of approximately 500 to 700 active accounts which vary from small individual accounts worth less than £1000 in fees, to high profile business accounts worth circa half a million pounds. Other role tasks include: - Chase overdue invoices over the phone and by email - Send out copy invoices, request credit notes and process purchase orders - Investigate any disputes and report any potential issues to the FD - Have also been involved in compiling the credit control procedures as a training manual for new employees. Show

Credit Controller

Schneider Electric

Jun 2011 - Dec 2012 (1 year 7 months)

While working at M&C I had quite a number of responsibilities over and above my general credit control role which included: - Contacting customers in Spain, Italy, France and UK in their respective languages mainly via telephone, e-mail or letter on a daily basis to establish dates for payment of outstanding invoices and reduce level of debt. Chasing of accounts to final demand stage (sending reminder letters). - Preparing of weekly aged debt report on excel and forwarding to credit control manager in order that action to date can be reviewed, this report also forms part of the group debtors report which is reviewed at FD level. - Updating client file records and / or finance systems with comments and documentation (Sage, QuickBooks, Micros

Teacher of Spanish

The University of Edinburgh

Jan 2010 - Dec 2014 (5 years)

Teaching Spanish to adults as part of the Language for All programme on a weekly basis (Part time only: 1 nights/ week)

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Lettings and Events Manager

Leith Academy (City of Edinburgh Council)

May 2008 - Sep 2009 (1 year 5 months)

Responsible for the day to day management of letting school facilities. To develop, promote and manage Leith Academy as a venue for conferences, special events and a wide variety of lets and community activities. Supervise the office staff and ensure the safety of all users.

Spanish Interpreter

The City of Edinburgh Council

Feb 2008 - Dec 2016 (8 years 11 months)

After obtaining my Diploma in Public Service Interpreting from the CIOL of London I was taken on by the Interpretation and Translation Service (ITS) department from Edinburgh Council. My main clients are local government organisations such as the NHS and Police Scotland for which I work as and when required depending on my availability.

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Spanish/ English Interpreter & Translator

Freelance Interpreter Spanish - English

Jan 2007 - Dec 2016 (10 years)

Working freelance for a number of agencies in Scotland (Global Voices, Alpha Translating & Interpreting Services, etc.) to translate / interpret as required by private clients mainly in the whisky industry due to my previous background.

Clinical Trial Support Specialist/ Multilingual Contact Centre Advisor

IQVIA

Aug 2005 - Aug 2007 (2 years 1 month)

Working in close liaison with the Project Management team for clinical trials. Dealing with inbound and outbound Research calls in different languages as well as supporting any technical enquiries from the medical staff related to the electronic data capture system.

International Sales & Marketing Administrator

Whyte & Mackay

Jan 2004 - Jan 2005 (1 year 1 month)

Prepare and co-ordinate quotations for new product development and raising proposals for the Spanish, European and Latin American markets. Liaising with customers, trading director, finance and customer services. Co-ordinate sample requests for prospective, new and current customers.

Technical Support Advisor & Customer Service Operator

Sykes

Jun 1998 - Aug 2000 (2 years 3 months)

Solving technical enquiries for European customers in their language. Successfully dealt with complaints and enquiries from customers.

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Tour Guide and Centre Assistant

Oct 1996 - Mar 1998 (1 year 6 months)

Explained the whisky production process to tourists in different languages. Group whisky tastings. Selling tickets for the tour at the box office and whisky goods at the shop.

Customer Service agent

Sykes

Jan 1996 - Jan 1998 (2 years 1 month)

Begonia Calvert-serra

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Begonia Calvert-serra

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