D
Dhanaselvi Damodharan
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Senior Support Analyst at athenahealth
Chennai, Tamil Nadu, India
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Senior Support AnalystathenahealthJul 2021 - Current (5 years 2 months). Identify business requirements of the client with ease and think analytically to arrive at an optimum solution. . Collaborate with Subject Matter Experts, Scrum Master, Tech leads and R&D team on possible solutions, risks, progress and implementation of solutions. . Organize frequent meetings with Internal/External stakeholders to discuss frequent issues and areas of improvement. . Handle escalations from clients and provide detailed and structure Root Cause Analysis (RCAs). . Created SOPs in CONFLUENCE and frequent monitoring and keeping updated. . Handled day to day client calls and provided them with updates on the project handled. . Rich experience in Healthcare domain - EDI/EMR. . Implemented HL7 – Results, Orders, ANSI, CCDA- Support AnalystathenahealthNov 2018 - Jul 2021 (2 years 9 months). Understanding the healthcare and providing technical support. . Solving the client issues and fulfilling their requirements through email and call. . Proactive error clearing. . Working with Developers and by creating JIRAs to find the root cause of the issues and make them to do code changes in production the client issues and giving inputs to bring new updates in the product. . Working on day to day error clearing project. This is to ensure that the providers gets the results from the lab on time. . Working on Salesforce cases t resolve the client’s requests. The request includes creating mappings for the providers present in the hospital for a seamless inflow and outflow of results into the patient charts. Key Achievements Throug
- Process AssociateHCLTechMar 2016 - Oct 2017 (1 year 8 months)Process associate handling Authorization (Suspended billing part in RCM) queries for DME with the Apria Process in HCL. Handle authorization requests from customers and check if they meet requirements. Provide customer support by explaining the authorization process and resolving issues like delays or denials. Coordinate with internal teams (sales, billing, etc.) and external organizations (insurance, regulators) for information. Ensure compliance with company policies and industry regulations. Maintain accurate records of all authorization requests, approvals, and communications. Generate reports on authorization metrics and suggest improvements to the process. Train and guide team members on the authorization process. Follow up on
Education
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- B.Tech, Information TechnologyRMK Engineering CollegeJan 2002 - Jan 2006 (4 years 1 month)
- Bachelor of Technology, Information TechnologyRMK Engineering College
- AAnna Adarsh Mat. SchoolAnna Adarsh Mat School