Muhammad Usman

Senior Account Executive - (20-49 Construction)

Motive

Jul 2026 - Current (3 months)

Commercial Account Executive - I (10-19)

Motive

Jan 2026 - Current (9 months)

Q2 - 2026 - 247.90%

April - Ramping Period
May - 392% Monthly Attainment ($72k Net Cash)
June - 210% Monthly Attainment ($33k TCV)

Founder & CEO

Zeka Consulting

Jan 2024 - Current (2 years 9 months)

Head of Customer Service

Confidential

Jan 2024 - Dec 2025 (2 years)

Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.

Customer Success Manager

Confidential

Aug 2023 - Jan 2024 (6 months)

Drive expansion and adoption of our services.
Manage the onboarding process for each new customer, from technical evaluation onward.
Assist the sales team in driving and managing renewals.
Provide critical insights to the product team as a means to improve our developing platform.
Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
Build relationships with executive decision-makers.
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.

Assistant Manager Business Development

Concise Medico Ltd

Mar 2023 - Aug 2023 (6 months)

Researching potential new leads and keeping on top of developments in the industry.
Contacting prospective clients through a variety of mediums – this could include reaching out on social media, phoning, emailing or meeting in person.
working with other teams and colleagues to help align offerings with the needs of clients
keeping on top of administrative tasks – such as updating CRM (customer relationship management) systems.
Holding presentations and demonstrations for potential clients.
Communicating with and informing existing clients in a way that supports an ongoing relationship.

Account Executive

Atob

May 2022 - Mar 2023 (11 months)

Manage key accounts.
Act as the point of contact for clients.
Organize regular client meetings to discuss their requirements.
Resolve problems and handle complaints in a timely manner
Identify new potential customers
Supervise sales account representatives.
Ensure budget and time requirements are met.
Stay up-to-date with new features and product launches.
Establish best practices.
Monitor and report on sales performance analytics.
Suggest innovative ideas to increase sales and improve customer experience.

Bidding specialist / Business Development Executive

KASHMIR ENGINEERING SERVICES CO

Mar 2022 - Mar 2023 (1 year 1 month)

Sales Customer Support

Touchstone Communications

Mar 2022 - Jun 2022 (4 months)

Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.

HR Manager & Bidding Specialist / Business Development Executive

KASHMIR ENGINEERING SERVICES CO

Jan 2021 - Mar 2022 (1 year 3 months)

Recruiting staff, writing job descriptions, checking application forms, creating candidate shortlists and conducting primary interviews.
Carrying out salary reviews
Negotiating with staff and their representatives (for example, trade union officials)
Administering payroll
Handling staff complaints, grievances and implementing disciplinary procedures.
Identifying opportunities for bid submissions and raising them with the bid management team.
Conducting research and brainstorming key points to include in the bid.
Crafting persuasive and detailed proposals.
Performing risk assessments and addressing concerns of clients and company staff.
Ensuring all deadlines are met.
Liaising with suppliers,

Software Tester (Customer Support Executive)

Touchstone Communications

Nov 2020 - Jan 2021 (3 months)

Reviewing software requirements and preparing test scenarios.
Analyzing test results on database impacts, errors or bugs, and usability.
Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
Participating in design reviews and providing input on requirements, product design, and potential problems.
Design and develop automation scripts when needed.
Detect and track software defects and inconsistencies.
Provide timely solutions.

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Muhammad Usman

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