Artem Nikitin

Artem Nikitin

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Salesforce Developer and Senior Salesforce Administrator | Certified Salesforce Application Architect
DeForest, Wisconsin, United States

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Résumé


Jobs verified_user 0% verified
  • Parallels
    Salesforce Development Manager
    Parallels
    Jan 2025 - Current (1 year 9 months)
  • Parallels
    Senior Salesforce Developer
    Parallels
    Apr 2024 - Jan 2025 (10 months)
  • Open English
    Salesforce Developer
    Open English
    Oct 2021 - Apr 2024 (2 years 7 months)
    Key Responsibilities:
    • Developed and managed Salesforce code and declarative configurations to ensure optimal performance.
    • Customized and extended Salesforce functionality using Apex, Visualforce, Lightning Components, and other programming languages and frameworks.
    • Mentored Salesforce administrators, enhancing their ability to manage and optimize the platform, and collaborated with the development team to implement scalable and efficient solutions.
    • Stayed up-to-date with Salesforce updates and built custom integrations for Salesforce and other systems. Notable Achievements:
    • Engineered a custom Five9 analytics integration with Salesforce, delivering critical insights into call center operations and enhancin
  • Hy cite
    Salesforce Developer
    Hy cite
    Jun 2019 - Oct 2021 (2 years 5 months)
    Key Responsibilities:
    • Developed a tailored Experience Cloud solution using declarative tools and custom code solutions.
    • Mentored and managed the work assignments of a Salesforce Administrator and a junior Salesforce administrator.
    • Kept up-to-date with Salesforce Update releases and ensured seamless updates. Notable Achievements:
    • Engineered an advanced LWC application for lead and event management, significantly boosting efficiency for a broad network of sales personnel.
    • Developed a custom sales competition framework with gamification features and reporting capabilities.
    • Transformed the Experience Cloud solution into a mobile app using Mobile Publisher.
    • Implemented Whatfix, an in-app guidance
  • Stericycle
    Senior Salesforce Administrator
    Stericycle
    May 2017 - May 2019 (2 years 1 month)
    Key Responsibilities:
    • Demonstrated leadership as the Salesforce Support Team Lead and Subject Matter Expert for three different Salesforce instances and teams.
    • Developed and maintained Salesforce configurations, workflows, validation rules, custom objects, approval processes, and other declarative functionalities. Notable Achievements:
    • Revamped and implemented a B2B contact generation and sales process solution by upgrading from SpringCM to Conga Contracts.
    • Played a key role in implementing an Okta Sign-On and access provisioning integration with Salesforce.
  • Stericycle
    Salesforce Administrator
    Stericycle
    Apr 2015 - May 2017 (2 years 2 months)
    Key Responsibilities:
    • Provided support to over 2,000 users distributed across three distinct business organizations and separate Salesforce instances.
    • Reduced technical debt and improved Salesforce implementation by following best practices.
    • Managed incoming requests and addressed issues pertaining to middleware and SQL database integrations.
  • Stericycle
    Help Desk Team Lead
    Stericycle
    Sep 2013 - Apr 2015 (1 year 8 months)
    Key Responsibilities:
    • Drove the daily stand-up meetings and coordinated the day-to-day functions and projects of the Support Center.
    • Handled escalations from users, Help Desk reps, and other IT teams.
    • Effectively processed Help Desk Security requests and facilitated user setup and modifications. Notable Achievements:
    • Developed an efficient onboarding training program for new Help Desk representatives, resulting in a significant reduction of training time by at least 50% and accelerating their contribution to the help desk call center.
    • Built a standardized Knowledge Base solution within ServiceNow and developed a knowledge maintenance process.
  • Stericycle
    Help Desk Analyst
    Stericycle
    Dec 2012 - Sep 2013 (10 months)
    Key Responsibilities:
    • Delivered exceptional technical support to a diverse user base, resolving issues related to PCs, peripherals, and proprietary software and hardware.
  • H
    Help Desk Specialist
    Oct 2010 - Dec 2012 (2 years 3 months)
Education verified_user 0% verified
  • College of Lake County
    Information Technology
    College of Lake County
  • W
    Wauconda Community High School
    Wauconda Community High School
    Jan 2003 - Jan 2007 (4 years 1 month)
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