Fdaouch Ilyass

C

Senior Investment Advisor

Classified

Jan 2026 - Current (10 months)

• Support clients with mutual fund transactions, suitability discussions, and portfolio maintenance
• Assist with investment account openings, transfers, redemptions, and regulatory documentation
• Deliver client-focused guidance aligned with risk profiles, investment objectives, and time horizons
• Collaborate with licensed advisors and internal partners to ensure compliant, high-quality service
• Leverage strong market awareness and financial knowledge to support informed investment decisions

Customer Care Advisor

Scotiabank

Jan 2025 - Jan 2026 (1 year 1 month)

• Provided valuable advice and assistance to customers by utilizing in-depth knowledge of banking products and services.
• Handled inbound phone calls from customers and branches to offer information, resolve inquiries, and ensure satisfaction with banking solutions. Educated clients on account management, transaction processing, and digital banking tools to enhance financial literacy and efficiency.
• Resolved customer concerns by analyzing account details, identifying financial solutions, and ensuring regulatory compliance.
• Identified customer banking needs through active listening and tailored recommendations, leveraging available resources and multiple system platforms.
• Addressed customer complaints with professi

V

Videographer

Jan 2024 - Apr 2024 (4 months)

Filmed and produced video content for CHUO FM’s common broadcasts, ensuring high-quality visual storytelling.
• Captured live events, interviews, and behind-the-scenes footage to enhance audience engagement.
• Edited and optimized videos for social media and digital platforms, aligning with the station’s branding and outreach strategy.
• Collaborated with radio hosts and content creators to visually complement CHUO FM’s programming.

E

Executive Board

Jan 2023 - Jul 2024 (1 year 7 months)

Field Marketing Representative

Kognitive Sales Solutions

Dec 2020 - May 2021 (6 months)

H

Fundraising Officer

Hathorn & Nott Group Ltd

Mar 2020 - Dec 2020 (10 months)

Performed door-to-door fundraising to raise donations for different charities such as UNICEF Canada, Plan International, Ottawa Humane Society, Heart and Stroke and SOS,
• Acquired an average of 30 donor clients weekly and had donor retention percentage of about 80%,
• Collected data and performed client needs analysis,
• Cultivated cooperation through regular team meetings and trainings designed to foster inter-term camaraderie,
• Built rapport, formed, nurtured, and managed relationships with key donors to ensure and maximize long term contribution to the charity’s cause,
• Created and built new relationships with donors and potential donors to commit long term to the charity’s cause,
• Acquired between 20-30

R

Radio Host

Nov 2019 - Mar 2020 (5 months)

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Fdaouch Ilyass

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