Dmytro Mamontov
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Customer Support Representative
Bulgaria
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Full-time jobs
Résumé
Jobs
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Customer Support RepresentativeHexaOct 2023 - Current (3 years 1 month)I work at a company providing academic writing services, playing a key role in order processing and communication with clients and writers. Using internal CRM, I handle new orders, verify information and payments, moderate communication between clients and writers, check completed work for compliance with instructions, formats, and deadlines, and collaborate with colleagues and other departments on various matters, including technical ones. Additionally, I communicate directly with clients and writers via chat, phone, and email, resolve disputes, explain company policies, and assist with technical issues, ensuring a high level of customer service. Show less
Education
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- Национальный технический университет "Харьковский политехнический институт"Национальный технический университет "Харьковский политехнический институт"Jan 2020 - Dec 2024 (5 years)