Georgia Costopoulos

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Customer Service Representative

Dec 2024 - Current (1 year 11 months)

● Answering approximately 40 inbound/outbound calls per day. ● Respond to approximately 60 email and chat inquiries per day. ● Placing orders for customers and making adjustments to existing orders. ● Handling refunds. ● Answer questions related to payments, products, refunds.

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Food Service Worker

ONCE UPON A BAGEL, INC.

Mar 2024 - Nov 2024 (9 months)

Efficiently manage food preparation and customer service in a high-paced environment, ensuring timely and accurate order fulfillment.

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Benefits Specialist

Jun 2023 - Mar 2024 (10 months)

- Earned my CRCR certification prior to starting work to more effectively assist clients. Part of a team in charge of roughly 40 clients. I was part of their Benefits Administration section of the companies' HR departments. - Inbound call center receiving client inquiries on how their insurance benefits work. - Assisted clients in enrolling and adjusting their insurance benefits through Open Enrollment or a Qualifying Life Event. Answered questions on what certain benefits are used for, and assisted clients in understanding which options were best for them. - Expertise in how Workday works on the business side. Navigated Workday to update client profiles, enroll/make changes to insurance benefits, and assist in resetting Workday passwords f

Customer Service Billing Representative

Ensemble Health Partners

Mar 2022 - Jun 2023 (1 year 4 months)

- High volume call center with an average of 100+ inbound calls per day. - Provided patients with information regarding their statements, explained why balances were left by insurance, and ensured any outstanding balances were communicated with options for resolving them. - Demonstrated critical thinking when determining the steps needed to resolve and de-escalate patient disputes regarding billing and quality of care while remaining calm and expressing empathy. - Earned 100% for quality assurance for my calls and documentation 10 months in a row. - Assisted Spanish speaking patients understand their statements, answered their questions, and resolved any disputes. - Assisted patients with managing their bills through taking payments, establ

Customer Service Billing Representative

GetixHealth

Jun 2021 - Mar 2022 (10 months)

- High volume call center with an average of 100+ inbound and outbound calls per day. - Provided patients with information regarding their statements, why balances were left by insurance, and ensured any outstanding payments were communicated with options for resolving them. - Demonstrated critical thinking when determining the steps needed to resolve and de-escalate patient disputes regarding billing and quality of care while remaining calm and expressing empathy. - Received 100% accuracy while adding/verifying insurance carriers, and initiated billing for medical claims while consistently exceeding quota by 30%. - Earned 100% for quality assurance for my calls and documentation 5 months in a row. - Assisted Spanish speaking patients under

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Assistant Manager

ONCE UPON A BAGEL, INC.

Apr 2017 - Feb 2019 (1 year 11 months)

- Aided store manager in the overall operations of the restaurant, including creating employee schedules. - Took catering orders and ensured all orders were made promptly and correctly. - Work well under pressure in fast-paced environment. - Handled customer comments and complaints while providing excellent customer service. - Managed daily transactions and nightly register and sales totals. - Exhibited exceptionally accurate cash transaction skills. - Provided outstanding guest service by greeting 100+ customers per day, suggesting menu items, efficiently making sandwiches, slicing meats and cheeses, and completing sales. - Established positive rapport with customers, upsold products, and built a loyal clientele.

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Senior BDC Representative

Liberty Auto City Subaru

Jan 2017 - Dec 2019 (3 years)

- Contacted over 100 clients per day, and provided information and suggestions via phone, email, and text conversations. - Assisted customers via live chat daily while taking multiple chats at a time. - Resolved and de-escalated customer issues. - Created over 10 appointments per week for clients to come in and work with our sales team. - Continuously followed up with new and old clients during their search to offer assistance. - Sold over 20 vehicles per month. - Held a closing rate of 67% and was the top Subaru BDC Rep at the dealership. - Built great relationships and rapport with clients. - Achieved 100% of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction. - Ensured monthly performance

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Inside Sales Specialist

Dec 2014 - Jan 2017 (2 years 2 months)

- Assisted clients with requests for their wire orders via phone and email. - Created orders for existing and new clients while ensuring product availability throughout warehouses. - Built and maintain long-lasting relationships with clients. - Placed replacement orders for products damaged or missing during shipping. - Navigated different computer programs to track completed work, record contacts, and process orders and payments. - Ensured orders are completed and shipped in a timely manner to the specifications of the client.

Assistant Store Manager

Palm Beach Tan

Jun 2013 - Sep 2015 (2 years 4 months)

- Successfully increased store revenue by 32% through sales of products and memberships. - 4:1 closing ratio for memberships and renewals. - Created monthly reports to send to the district manager. - Managed nightly register and sales totals. - Trained new employees on POS System, guest services and products, sales techniques, and store policies and procedures. - Managed opening and closing store, while operated and maintained state of the art tanning technology. - Rearranged and detailed store merchandise according to company standards. - Handled customer complaints and showed excellent problem solving skills.

Georgia Costopoulos

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Georgia Costopoulos

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