Adrian Ukachuku

Adrian Ukachuku

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Administrative Officer/Project manager
Berlin, Germany

Contact Adrian regarding: 
Flexible work
Starting at EUR30/hour ~USD34.2/hour
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Résumé


Jobs verified_user 0% verified
  • People Media
    Public relations officer
    People Media
    Feb 2024 - Jan 2026 (2 years)
    Customer relation management
  • A
    Customer Service Rep
    Amazon Germany
    Mar 2023 - Jan 2025 (1 year 11 months)
    Logistics I coordinated package collection and oversaw postal • • • • services, telephone calls, live chat and emails. Enhanced customer feedback system. I attended over 300 customer inquiries weekly, maintaining high resolution rates. I supervised a team and ensured compliance and quality standards. Reduced escalations by 30% through effective • customer engagement strategies. • Leveraged an understanding of performance metrics, specifically Key Performance Indicators (KPIs), to drive improvements in customer service delivery and operational efficiency. • Applied Go-to-market strategy (GTM strategy) principles to align customer service delivery with organizational growth goals, ensuring a cohesive approach to market engagement. • Utilized
  • AMCG
    Customer Service
    AMCG
    May 2019 - Aug 2021 (2 years 4 months)
    As a Customer Service professional, I provide expert advisory and consulting services within high-volume business process outsourcing (BPO) environments. I specialize in e-commerce support, leveraging advanced customer relationship management (CRM) systems like Salesforce Service Cloud, Sales Cloud, and Experience Cloud to drive customer success. My role involves expert objection handling, detailed product demonstrations, and the rigorous monitoring of performance metrics through custom dashboards to ensure operational excellence. I am adept at managing back-office tasks, maintaining strict adherence to compliance management systems (CMS), and ensuring high productivity through strong remote work discipline. My daily responsibilities includ
Education verified_user 0% verified
  • Google
    Project management
    Google
    Aug 2024 - Nov 2024 (4 months)
  • University of Pennsylvania
    Computational Thinking for Problem Solving
    University of Pennsylvania
    Jan 2023 - May 2023 (5 months)
  • Institute for Cultural Diplomacy
    H
    MBA, Business Administration public Remote experience
    Institute for Cultural Diplomacy, HFU FURTWANGEN
    Oct 2017 - May 2019 (1 year 8 months)
  • F
    Masters in Business Administration (MBA)
    Furtwangen University
    Oct 2017 - Apr 2019 (1 year 7 months)
  • V
    B. A (Hons)
    Veritas University Abuja
    Oct 2010 - May 2014 (3 years 8 months)
Projects (professional or personal) verified_user 0% verified
  • A
    Both professional and Personal
    Admin
    Jan 2015 - Feb 2017 (2 years 2 months)
    As a professional and personal organizer, I successfully coordinated large events and board meetings, ensuring seamless execution and high levels of participant satisfaction. In my leadership role, I mentored team members, fostering a culture of collaboration and continuous improvement. My expertise in management and internal communications allowed me to enhance efficiency and productivity across various projects. Additionally, I utilized my skills in event coordination and project management to oversee complex problem-solving initiatives. While travel planning was not a primary focus, I effectively organized colleagues' trips and group travel arrangements, contributing to team cohesion and morale. My proficiency in Microsoft 365 further su