Adrian Lapinid

Adrian Lapinid

About

Detail

Medical Scheduler| Customer Service| Service Lead
Central Visayas, Philippines
Contact Adrian regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Zenko Group
    Medical Scheduler
    Zenko Group
    Feb 2025 - Current (1 year 9 months)
  • Z
    Customer Support Specialist
    Zenko
    Jan 2025 - Oct 2025 (10 months)
    Handled customer inquiries through calls and email, ensuring prompt and accurate responses.
    Assisted patients with medical scheduling and coordinated appointment setting.
    Provided guidance on insurance coverage and verified details to support smooth patient experiences.
    Maintained accurate records while ensuring compliance with confidentiality and service standards.
  • Nava
    cold calling
    Nava
    May 2024 - Dec 2024 (8 months)
    appointment setting, sales , and follow up
  • S
    Sales Specialist
    May 2024 - Dec 2024 (8 months)
    Conducted high-volume B2B cold calls, consistently exceeding monthly targets and ranking Top 1 in sales for 3 consecutive months.
  • T
    Team Lead
    Apr 2022 - Apr 2024 (2 years 1 month)
    Supervised and supported a team of customer support representatives to ensure high-quality service delivery.
    Oversaw ticket creation and resolution, ensuring timely follow-ups and issue tracking.
    Provided customer support via multiple channels, maintaining professionalism and empathy in every interaction.
    Trained and coached team members to improve performance, efficiency, and customer satisfaction.
  • Tech Mahindra
    Customer Support Specialist
    Tech Mahindra
    Mar 2020 - Mar 2022 (2 years 1 month)
    Delivered multichannel support through email, voice, and chat, ensuring efficient resolution of customer concerns.
    Resolved cases related to service issues and package inquiries, maintaining high customer satisfaction.
    Performed back-office tasks, including data entry, documentation, and case follow-ups, to support frontline operations.
    Collaborated with cross-functional teams to ensure smooth case handling and timely updates for customers.
  • Tech Mahindra
    Customer Service Representative
    Tech Mahindra
    Mar 2020 - Mar 2022 (2 years 1 month)
    Customer Support , resolved case , back to back calls , calls/emails/chats
Education verified_user 0% verified
  • University of Cebu
    University of Cebu
    University of Cebu
    Jan 2018 - Dec 2021 (4 years)