A

Adrian Inman

About

Detail

🟣 MDM | 365 | GSuite | AD | Azure | Jira | Okta 🟣
California, United States

Timeline

work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • Weedmaps
    Sr. IT Support Engineer
    Weedmaps
    Jun 2024 - Jun 2025 (1 year 1 month)
    ● Managed but not limited to Google Workspace, Intune, JamF Pro, Jira, Slack, Azure Active Directory,
    1Password, AWS VPN, Zoom, and Moveworks to streamline IT operations and enhance user accessibility
    across the organization.
    ● Manage and support user accounts in Active Directory, Google Workspace, Okta, Microsoft 365, and other
    applications.
    ● Design, maintain and support onboarding/offboarding efforts for new hires and new hire orientations.
    ● Wrote, reviewed, and edited technical KB Articles in Confluence to ensure clarity and consistency across
    documentation.
    ● Collaborated with cross-functional teams to gather requirements and ensure alignment on project objectives
    and deliverables.
  • R
    Sr. IT Support Engineer
    Revance Therapeutics
    Mar 2023 - Mar 2024 (1 year 1 month)
    ● Maintained and managed cloud and enterprise systems, such as Azure Active Directory, On-Premises, Active
    Directory, Azure Environment Experience, Entra ID.
    ● JamF Pro/Okta Administration (Managed All Macs/iPads, Unlocks, Self Service For Company Applications,
    Policies, Configuration Profiles, Test Environments, Mac Apps, Patch Management)
    ● Tier II support of Single Sign On, Multi Factor Authentication, Office/Microsoft 365 systems, Cloud
    Conference Calling, OneDrive, Exchange Online, SharePoint and MDM.
    ● Administered user accounts in Microsoft 365/Azure/Active Directory (User Creation, Password Resets, List
    Exports/Imports, Groups Memberships.)
    ● Planned and implemented system hardware and
  • A
    IT Infrastructure Field Services Technician
    Astreya Partners at Google
    Dec 2018 - Mar 2023 (4 years 4 months)
    ● Managed Google workspace administration to optimize user access and resources.
    ● Managed user support for over 70,000 users across various Google locations.
    ● Supported conference room equipment setups and troubleshooting.
    ● Ensured audio and visual quality and addressed network performance issues.
    Dec. 2018 – Mar. 2023
    Irvine, CA
    ● Assisted in the integration of new technologies and solutions across multiple regions to enhance operational
    efficiency.
    ● Configured hardware and software for workstation setups, ensuring optimal performance for users in various
    departments.
    ● Ensured that SLAs and daily tickets are met including ticket updates accurately and promptly.
    ● Conduc
  • Webtech
    Desktop Support
    Webtech
    Feb 2015 - Oct 2016 (1 year 9 months)
    Provisioned Windows, MAC, and Linux for organizational use. Installed and configured hardware and software systems. • Troubleshot system failures and maintained system integrity. • Provided user support including c-suite level to ensure optimal productivity across departments. • Ticket tracking and ensuring prompt ticket resolutions to match SLA's to maintain a high level of service quality.
Education verified_user 0% verified
  • Western Governors University
    Bachelor of Science
    Western Governors University
    Feb 2022 - Current (4 years 9 months)
  • G
    Google IT Support Professional Certificate; CompTIA A+
    Jul 2019 - Current (7 years 4 months)