A

Adrian Eduardo Rizo Gomez

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Customer Service Agent

Timeline

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Résumé

Jobs verified_user 0% verified
  • Alorica
    Technical Support Representative
    Alorica
    Jul 2022 - Feb 2023 (8 months)
  • Alorica
    Customer Service Agent
    Alorica
    Jan 2022 - Jun 2022 (6 months)
    • Handled [Number]% of issues with first call and smoothly coordinated escalations for complex and irate callers. • Directed phone calls to shorten service time and steer conversations towards targeted solutions. • Researched issues across multiple databases to fully understand and address concerns. • Combined active listening skills, prepared scripts and personal communication expertise to determine best solution for each caller. • Leveraged experience and customer service skills to guide caller toward optimal support options. • Shared relevant tools with customers as necessary to reduce support call frequency. • Answered 25+ inbound calls per day to offer diverse assistance and resolve customers' problems. • Researched assistance r
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
    • E
      Verizon campaign
      Expert Global Solutions (now Alorica)
      Jan 2022 - Jan 2023 (1 year 1 month)
    • V
      Verizon