Adrian Devotto
Adrian Devotto
About
Detail
Commercial Manager en Studioweb64.com
United States
👋 Hello! Thank you very much for visiting my profile!
My name is Adrián, and I’m passionate about business development, technical analysis, and digital marketing strategy. Over the years, I have developed a strong background in sales operations, team management, and performance optimization, always focused on delivering measurable results.
I have more than 11 years of experience in telemarketing and sales management, working across multiple industries and managing large operational teams. This experience has allowed me to collaborate with strategic partners, optimize different customer management channels, and lead high-performance teams in both inbound and outbound sales environments, customer service, and social media engagement.
Since 2023, I have been working as a Project Manager for a Marketing and Creative Agency based in New York, where we help local businesses grow their digital presence and generate leads through a 360° marketing approach.
In this role, I have expanded my expertise in:
• Google Ads & Paid Media Strategy
• Google Local Services Ads (LSA)
• Local SEO & organic positioning
• CRM automation and lead management systems
• Digital reputation and listings management
Leadership Experience in Sales & Customer Operations
Extensive experience managing large-scale sales and customer service operations across financial services, essential utilities, and entertainment industries. Proven ability to lead high-performance teams, optimize operational metrics, and improve customer experience.
Key areas of expertise include:
• Sales Operations & Campaign Management (Inbound & Outbound)
• Customer Experience & Support Management
• Performance Metrics & KPI Optimization (AHT, SLA, QA, CSAT, FCR)
• Operational Efficiency & COPC Frameworks
• Cross-selling and Revenue Optimization
• Team Leadership & Workforce Management
Led operational teams of 70 to 250+ agents, coordinating supervisors, QA analysts, and back-office support to deliver consistent results and scalable performance improvements.
👷🏽♂️ I continue developing my career in the commercial and digital marketing space, constantly analyzing productivity metrics and KPIs, learning from new challenges, and improving strategies based on customer experience and performance data.
I also enjoy sharing knowledge, mentoring teams, and contributing to the development of new operational and marketing processes that help businesses grow sustainably.
Thank you again for stopping by my profile.
My name is Adrián, and I’m passionate about business development, technical analysis, and digital marketing strategy. Over the years, I have developed a strong background in sales operations, team management, and performance optimization, always focused on delivering measurable results.
I have more than 11 years of experience in telemarketing and sales management, working across multiple industries and managing large operational teams. This experience has allowed me to collaborate with strategic partners, optimize different customer management channels, and lead high-performance teams in both inbound and outbound sales environments, customer service, and social media engagement.
Since 2023, I have been working as a Project Manager for a Marketing and Creative Agency based in New York, where we help local businesses grow their digital presence and generate leads through a 360° marketing approach.
In this role, I have expanded my expertise in:
• Google Ads & Paid Media Strategy
• Google Local Services Ads (LSA)
• Local SEO & organic positioning
• CRM automation and lead management systems
• Digital reputation and listings management
Leadership Experience in Sales & Customer Operations
Extensive experience managing large-scale sales and customer service operations across financial services, essential utilities, and entertainment industries. Proven ability to lead high-performance teams, optimize operational metrics, and improve customer experience.
Key areas of expertise include:
• Sales Operations & Campaign Management (Inbound & Outbound)
• Customer Experience & Support Management
• Performance Metrics & KPI Optimization (AHT, SLA, QA, CSAT, FCR)
• Operational Efficiency & COPC Frameworks
• Cross-selling and Revenue Optimization
• Team Leadership & Workforce Management
Led operational teams of 70 to 250+ agents, coordinating supervisors, QA analysts, and back-office support to deliver consistent results and scalable performance improvements.
👷🏽♂️ I continue developing my career in the commercial and digital marketing space, constantly analyzing productivity metrics and KPIs, learning from new challenges, and improving strategies based on customer experience and performance data.
I also enjoy sharing knowledge, mentoring teams, and contributing to the development of new operational and marketing processes that help businesses grow sustainably.
Thank you again for stopping by my profile.
