Adriana Ruiz PMP (PMI) & IPMA certified Project Manager. with more than 20

Customer Success Manager

10 Pearls

Mar 2021 - Current (5 years 2 months)

- Led a team of 20+, providing constructive feedback, addressing concerns, and fostering a positive and collaborative work environment that improved morale. - Orchestrated the on-boarding of 15+ team members onto client projects, achieving full project engagement. - Collaborated closely with customers to identify critical process gaps, implementing solutions that enhanced team performance metrics and reduced customer-reported.

IT Services and Operations Program Manager

AT&T

Sep 2015 - Mar 2021 (5 years 7 months)

- Orchestrated the execution of 7+ key IT infrastructure upgrades; this shorten system downtime by 15% annually and boosted overall client operational efficiency across the global organization. - Spearheaded the planning and execution high impact IT initiatives, resulting in a 25% improvement in operational efficiency across client operations. - Synchronized multi-location engineering teams with product roadmaps, clarifying IT needs resulting in 95% of project requirements met, drastically improving overall client satisfaction. - Managed consistent communication across 10+ global IT teams, managing expectations and providing regular project updates; this mitigated risks of misalignment across operations. - Implemented best practices in proj

Professor, Master Program in Project Management

Instituto Tecnologico de Costa Rica

Jul 2010 - Sep 2015 (5 years 3 months)

- Launched a project management program comprising six courses enriched with Agile methodologies and real-time project simulations, improving student project execution and team collaboration. - Mentored 15+ graduate students in Project Management, facilitating the successful completion of master's theses with a 100% on-time graduation rate and zero revisions required.

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Senior Project Leader Applications

CHIQUITA BRANDS

May 2009 - Sep 2015 (6 years 5 months)

- Directed the deployment of 10+ IT applications for logistics operations, resulting in a 15% reduction in shipping errors and improving overall operational efficiency by 20%. - Championed collaborative sessions with logistics managers to determine application needs, and enhance data accuracy by 30% through validation rules, and supported faster decision-making. - Facilitated seamless collaboration between cross-functional teams in three global offices, accelerating application deployment timelines by 15% and refined system integration protocols. - Steered complex logistics IT projects, deploying Agile and Waterfall, resulting in a 98% on time project completion rate and a 95% adherence to allocated budgets, thereby boosting stakeholder con

Project Manager

Sysde

Jun 2007 - Apr 2009 (1 year 11 months)

Pioneered the integration of new financial software for 5+ clients in Mexico and Costa Rica, personally training 10+ end-users on system functionalities within the first two weeks.

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Founder and Principal, Project Management Consultant

OnProject SA

Oct 2005 - Apr 2013 (7 years 7 months)

- Piloted outsourced project management solutions for 10+ IT firms, increasing project completion rates by 25% and slashing average project turnaround time by 15 days, exceeding client expectations and satisfaction. - Instituted a project management framework for IT clients that cut down project delays by 20% and boost the on-time delivery of projects, which was the main culprit of customer dissatisfaction.

Project Manager

Isthmus Costa Rica

Apr 2005 - Dec 2006 (1 year 9 months)

- Upholded process improvements in software development lifecycle by implementing Agile methodologies for the team, which minimized project completion time by 20% and strengthen client collaboration. - Led and coordinate a team of 40 IT developers and analysts, enhancing performance, productivity, and collaboration to achieve project objectives.

Professor, Master Program in Project Management

Universidad para la Cooperación Internacional

Jan 2005 - Jan 2010 (5 years 1 month)

- Grew and handed out a project management curriculum that included 6 courses that combine industry best practices, improving student project success rates by 30%. - Cultivated a collaborative learning environment, mentoring 20+ students, Iing to a 100% on time thesis completion rate and zero required corrections.

Program Coordinator, IT Department

INCAE

Jan 2004 - Mar 2005 (1 year 3 months)

- Steered 10+ institutional IT projects, building web-based client service systems that boosted operational efficiency by 15% and user satisfaction scores by 20% annually. - Designed and applied quality assurance procedures and standards to secure high performance, reliability, and compliance.

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Project Manager

InterNexo

Jul 2000 - Jan 2004 (3 years 7 months)

- Revamped workflows for the production and commercialization departments, increasing operational efficiency by 30% and supporting a 20% rise in product scalability and growth. - Served as the Executive Liaison for the ISO 9001:2000 certification process and acted as a quality auditor, ensuring compliance with industry standards.

Adriana Ruiz

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