Adriana Ruiz

Adriana Ruiz

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PMP (PMI) & IPMA certified Project Manager. with more than 20 years of technology project management experience.
San José, San José Province, Costa Rica

Contact Adriana regarding: 
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Full-time jobs
Starting at USD4K/month
Flexible work
Starting at USD35/hour

Timeline


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Résumé


Jobs verified_user 0% verified
  • 10 Pearls
    Customer Success Manager
    10 Pearls
    Mar 2021 - Current (5 years 2 months)
    - Led a team of 20+, providing constructive feedback, addressing concerns, and fostering a positive and collaborative work environment that improved morale. - Orchestrated the on-boarding of 15+ team members onto client projects, achieving full project engagement. - Collaborated closely with customers to identify critical process gaps, implementing solutions that enhanced team performance metrics and reduced customer-reported.
  • AT&T
    IT Services and Operations Program Manager
    AT&T
    Sep 2015 - Mar 2021 (5 years 7 months)
    - Orchestrated the execution of 7+ key IT infrastructure upgrades; this shorten system downtime by 15% annually and boosted overall client operational efficiency across the global organization. - Spearheaded the planning and execution high impact IT initiatives, resulting in a 25% improvement in operational efficiency across client operations. - Synchronized multi-location engineering teams with product roadmaps, clarifying IT needs resulting in 95% of project requirements met, drastically improving overall client satisfaction. - Managed consistent communication across 10+ global IT teams, managing expectations and providing regular project updates; this mitigated risks of misalignment across operations. - Implemented best practices in proj
  • Instituto Tecnologico de Costa Rica
    Professor, Master Program in Project Management
    Instituto Tecnologico de Costa Rica
    Jul 2010 - Sep 2015 (5 years 3 months)
    - Launched a project management program comprising six courses enriched with Agile methodologies and real-time project simulations, improving student project execution and team collaboration. - Mentored 15+ graduate students in Project Management, facilitating the successful completion of master's theses with a 100% on-time graduation rate and zero revisions required.
  • C
    Senior Project Leader Applications
    CHIQUITA BRANDS
    May 2009 - Sep 2015 (6 years 5 months)
    - Directed the deployment of 10+ IT applications for logistics operations, resulting in a 15% reduction in shipping errors and improving overall operational efficiency by 20%. - Championed collaborative sessions with logistics managers to determine application needs, and enhance data accuracy by 30% through validation rules, and supported faster decision-making. - Facilitated seamless collaboration between cross-functional teams in three global offices, accelerating application deployment timelines by 15% and refined system integration protocols. - Steered complex logistics IT projects, deploying Agile and Waterfall, resulting in a 98% on time project completion rate and a 95% adherence to allocated budgets, thereby boosting stakeholder con
  • Sysde
    Project Manager
    Sysde
    Jun 2007 - Apr 2009 (1 year 11 months)
    Pioneered the integration of new financial software for 5+ clients in Mexico and Costa Rica, personally training 10+ end-users on system functionalities within the first two weeks.
  • O
    Founder and Principal, Project Management Consultant
    OnProject SA
    Oct 2005 - Apr 2013 (7 years 7 months)
    - Piloted outsourced project management solutions for 10+ IT firms, increasing project completion rates by 25% and slashing average project turnaround time by 15 days, exceeding client expectations and satisfaction. - Instituted a project management framework for IT clients that cut down project delays by 20% and boost the on-time delivery of projects, which was the main culprit of customer dissatisfaction.
  • Isthmus Costa Rica
    Project Manager
    Isthmus Costa Rica
    Apr 2005 - Dec 2006 (1 year 9 months)
    - Upholded process improvements in software development lifecycle by implementing Agile methodologies for the team, which minimized project completion time by 20% and strengthen client collaboration. - Led and coordinate a team of 40 IT developers and analysts, enhancing performance, productivity, and collaboration to achieve project objectives.
  • Universidad para la Cooperación Internacional
    Professor, Master Program in Project Management
    Universidad para la Cooperación Internacional
    Jan 2005 - Jan 2010 (5 years 1 month)
    - Grew and handed out a project management curriculum that included 6 courses that combine industry best practices, improving student project success rates by 30%. - Cultivated a collaborative learning environment, mentoring 20+ students, Iing to a 100% on time thesis completion rate and zero required corrections.
  • INCAE
    Program Coordinator, IT Department
    INCAE
    Jan 2004 - Mar 2005 (1 year 3 months)
    - Steered 10+ institutional IT projects, building web-based client service systems that boosted operational efficiency by 15% and user satisfaction scores by 20% annually. - Designed and applied quality assurance procedures and standards to secure high performance, reliability, and compliance.
  • I
    Project Manager
    InterNexo
    Jul 2000 - Jan 2004 (3 years 7 months)
    - Revamped workflows for the production and commercialization departments, increasing operational efficiency by 30% and supporting a 20% rise in product scalability and growth. - Served as the Executive Liaison for the ISO 9001:2000 certification process and acted as a quality auditor, ensuring compliance with industry standards.
Education verified_user 0% verified
  • M
    Master's degree, Project Management
    Jan 2002 - Dec 2004 (3 years)
  • B
    Bachelor's degree, Industrial Engineering
    Jan 1995 - Dec 1999 (5 years)
Awards verified_user 0% verified
  • E
    Winner of the '20 Innovative Ideas' of 2009
    El Financiero de Costa Rica
    Jul 2009