Adriana Ladrón de Guevara

Adriana Ladrón de Guevara

About

Detail

Medellín, Antioquia, Colombia
Contact Adriana regarding: 
work
Full-time jobs
Starting at USD2k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Max's Services USA
    Service Coordinator public Remote experience
    Max's Services USA
    May 2025 - Current (1 year 3 months)
    Service Coordinator responsible for overseeing daily delivery and installation operations, including route planning, real-time tracking, and schedule adjustments. Acts as the main point of contact between field teams, customers, and builders to ensure clear communication, timely execution, and resolution of operational issues. Manages exceptions, supports team needs, and helps maintain overall workflow efficiency.
  • Lean Solutions Group
    Logistics Coordinator
    Lean Solutions Group
    Nov 2020 - Current (5 years 9 months)
    As a member of the Imports team at a US-based Freight Forwarder, I coordinate the operational processes related to our customers' shipments. My primary focus is on cargo movement from Asia to the US; however, I am also involved in the Freight-to-Freight operations for shipments from other regions. My responsibilities include managing shipping documents and preparing invoices for international shipments with meticulous attention to detail. I also implement international freight repositioning by preparing the necessary documentation and tendering freight requests. Key aspects of my role also involve coordinating in collaboration with logistics and procurement teams, and liaising with freight forwarders and carriers to negotiate prices, define
  • Quantica BPO
    Customer Service Representative
    Quantica BPO
    Oct 2019 - Oct 2020 (1 year 1 month)
    As a Customer Service Representative, I effectively resolved both routine and complex client service issues in a timely and thorough manner, utilizing sound judgment with a focus on courtesy and professionalism. I consistently answered and managed calls promptly, maintaining and enthusiastic, courteous, and efficient approach. Through active listening and careful analysis, I developed a strong understanding of customer needs, allowing me to resolve product or service issues and address customer complaints with precision. I ensured follow-up to guarantee that all matters were handled efficiently and effectively.
Education verified_user 0% verified
  • Universidad Autónoma del Caribe
    International Business and Finances
    Universidad Autónoma del Caribe
    Feb 2016 - Dec 2020 (4 years 11 months)