Adriana Herazo

Adriana Herazo

About

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Service Delivery Consultant | Client Success | Business Operations | Service Governance
Antioquia, Colombia
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Michael Page
    Service Delivery Consultant
    Michael Page
    Dec 2023 - Current (2 years 11 months)
    ● Manage a portfolio of 10 strategic client accounts representing approximately COP 800 million in annual revenue, ensuring SLA/OLA compliance, budget oversight, project timelines, and successful end-to-end service delivery.
    ● Lead service operations involving up to 80 consultants while partnering with 38 client leaders to optimize resource allocation, manage operational risks, and maintain exceptional service quality.
    ● Drive operational excellence through KPI reporting, stakeholder management, process optimization, and continuous improvement initiatives that strengthen delivery performance and client satisfaction.
  • Optime Consulting
    Product Specialist & Business Developer
    Optime Consulting
    Jan 2022 - Jan 2024 (2 years 1 month)
    ● Supported global and Fortune 500 clients by coordinating commercial, operational, and technical teams during technology service delivery.
    ● Collaborated with business and technical stakeholders to deliver digital solutions aligned with client objectives and business requirements.
    ● Led SOP standardization and process improvement initiatives that increased operational consistency and service efficiency.
  • Optime Consulting
    Sales Associate
    Optime Consulting
    Aug 2021 - Jan 2022 (6 months)
  • Solvo Global
    Commission Specialist
    Solvo Global
    Oct 2020 - Aug 2021 (11 months)
    - Developed Standard Operating Procedures (SOPs) for the commissions area to standardize and optimize operational processes.
    - Managed and maintained databases with up to 10,000 records using Microsoft Excel.
    - Calculated commissions for both internal and external partners, ensuring accuracy and timely processing.
    - Processed commission payments through PrismHR.
    - Managed onboarding and system registration of new external partners, ensuring all required documentation was complete and up to date for payment processing.

    Achievements:
    - Successfully completed the development and implementation of SOPs for the commissions area within a two-month period.
    - Updated, organized, and cleaned a dat
  • Discovery Partners
    Sales Support Executive
    Discovery Partners
    Mar 2020 - Oct 2020 (8 months)
    - Designed, built, and managed databases to identify potential clients and strategic partnership opportunities.
    - Developed sales scripts and communication guidelines for the commercial team.
    - Created content and managed the company’s social media platforms to support brand visibility and engagement.

    Achievements:
    - Collected and analyzed sensitive business trend and financial information to support strategic improvements and decision-making for the academic year.
    - Gathered and analyzed information related to existing commercial and operational strategies, contributing to their review and optimization.
    - Compiled, updated, and organized information related to national and international partner
  • Discovery Partners
    Sales Support Analyst
    Discovery Partners
    Jan 2020 - Mar 2020 (3 months)
    - Supported the Human Resources team in sourcing and coordinating IT profiles and recruitment-related processes.
    - Prepared service and financial proposals for clients across different industries and regions.
    - Provided operational support for the company’s activities across multiple countries, including Colombia, Costa Rica, Guatemala, and Mexico.
    - Developed technical and commercial proposals tailored to client requirements and business needs.

    Achievements:
    - Created standardized templates for technical and financial proposal processes, improving efficiency and streamlining operations.
    - Built, managed, and analyzed databases with more than 1,000 records across different countries to support o
  • C
    Gestor de Negocios
    Camara del Pacifico
    Jul 2019 - Jan 2020 (7 months)
    - Identified and developed business opportunities with potential companies and target audiences across different industries.
    - Organized and participated in both internal and external events to expand professional networks, develop strategic partnerships, and generate new business opportunities.
    - Managed databases related to Pacific Alliance countries, supporting commercial and strategic initiatives.
    - Advised companies interested in expanding into international markets and developing cross-border business opportunities.
    - Established relationships with regional universities to coordinate academic missions within Pacific Alliance countries, particularly Peru.

    Achievements:
    - Organized approxima
Education verified_user 0% verified
  • Universidad de Medellín
    Profesional en Negocios Internacionales, Relaciones internacionales y asuntos exteriores
    Universidad de Medellín
    Jan 2017 - Dec 2019 (3 years)