Adriana Gonzalez
About
Detail
Customer Support Agent-Executive Assistant
Mexico
Résumé
Jobs
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Spanish & English Customer Support Agent verified_user Verified experience public Remote experienceAncient RemediesJun 2026 - Sep 2026 (4 months)Provided Spanish and English customer support, handling inquiries, requests, and issue resolution through online channels.
● Managed customer interactions using Gorgias, Shopify, PayPal, and Stripe.
● Maintained accurate customer records and followed up on open requests and issues.
● Worked independently in a fully remote environment while maintaining timely communication and service quality.- ACustomer Service Department Manager and Executive Assistant to the CEO verified_user Verified experienceARI Automotive Resources InternationalMar 2021 - Mar 2026 (5 years 1 month)• Managed customer service operations for clients in the United States, ensuring high levels of satisfaction and retention.
• Prepared purchase and sale orders, supervised production processes, and meticulously handled all aspects of shipments to ensure timely and accurate delivery.
• Monitored the production line closely, proactively resolving customer concerns regarding product quality to maintain brand integrity.
• Oversaw website content, social media presence, and online sales channels to drive revenue and enhance customer engagement.
• Served as Executive Assistant to the CEO, expertly managing the CEO's schedule, prioritizing tasks, handling all incoming communications, and organizing complex international travel - Recruiter in the Human Resources Department and Administrative AssistantSolucenter InternationalDec 2019 - May 2020 (6 months)• Recruitment of bilingual interpreters, including coaching and advice for exam approval.
• Administrative tasks within the human resources management and personnel control sector.
• Leveraged event organization skills to coordinate onboarding sessions and team-building activities for new hires, enhancing integration and employee engagement.
• Utilized WhatsApp as a supplementary communication channel for urgent candidate updates and quick logistical confirmations, ensuring prompt and efficient interaction.
• Provided executive assistance to support departmental operations, managing schedules, correspondence, and other administrative functions to ensure seamless workflow and efficient support to leadership. - Online customer service agent and bilingual interpreterSolucenter InternationalOct 2019 - Dec 2019 (3 months)• Provided exceptional online customer service through the Zendesk platform, ensuring prompt and effective resolution of inquiries and issues.
• Performed bilingual call interpreting, facilitating clear and accurate communication between parties.
• Spearheaded bilingual agent recruitment, identifying and onboarding qualified candidates to expand the team.
• Conducted document translation to ensure accurate and accessible information across languages.
• Utilized Microsoft 365 applications, including Excel, for data analysis and reporting to enhance the efficiency of customer service operations and recruitment processes.
• Performed executive assistant tasks, including appointment management, calendar coordination, an - SDigital Marketing and Content Creation RolesSoltekonline S. de R.L. de C.V.Dec 2013 - Jan 2024 (10 years 2 months)• Social networks management, writing articles, marketing, content generator, editing, marketing, sales, email marketing, content marketing.
• Photography and design. Video editing.
• Spearheaded the planning and operational logistics for large-scale marketing events, ensuring seamless execution, resource coordination, and alignment with overall campaign objectives.
• Utilized GoHighLevel, Dropbox, Notion, Slack, and Microsoft Excel to enhance digital project management, streamline communication, and maintain rigorous oversight of task workflows.
• Provided comprehensive email support and management to optimize client relations and ensure timely delivery of marketing content.
Education
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- Degree in Language TranslationAutonomous University of Baja CaliforniaFeb 2020 - Jan 2024 (4 years)
- Bachelor of Communication and AdvertisingUniversidad de TijuanaSep 2016 - Feb 2020 (3 years 6 months)