Adriana Aleman

Jobs 0% verified

Dispatcher - Cloud Assist

Systech MSP

Jun 2024 - Nov 2024 (6 months)

Usage of Connectwise and Nilear for the ticketing process, managing incoming tickets flow and dispatching
T

Accounts Receivable OPS

TOG

Sep 2021 - May 2022 (9 months)

Usage of CRM software to receive customer and cl ients entries, and to manage work board (Salesforce). Usage of administrative software (Oracle NetSuite) to handle payments, refunds and more financial appl ications • Order entries processing, experience coordinating shipments to cl ient's addresses. Microsoft Office suite experience (Outlook, Teams, Excel , Sharepoint)
T

Customer Care Specialist

TOG

Mar 2021 - Sep 2021 (7 months)

Home Warranty - voice. • Provided outstanding customer service to all kinds of people • Usage of resource planning software (Dynamics AX) to process claims • In charge of redirecting calls to right departments.
O

Orders Validations Department
Costumer Care Representative -DAS

ClassWallet

Providing personalized assistance via email, chat and phone. Usage of UpScope for virtual assisting -Backoffice Validate orders following specifcs guidelines Provide information to users about the programs guidelines
F

Administrative Assistant

FUNDESRYAM

In charge of the accounting of the project "Agua Tacuba"

Education 0% verified

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