Adriana

Adriana

About

Detail

Bogota D.C., Colombia
Contact Adriana regarding: 
Flexible work
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Signpost
    Live Receptionist
    Signpost
    May 2025 - Jul 2025 (3 months)
    Managed inbound calls from clients and potential customers, forwarding requests directly to company owners. Handled data entry tasks, scheduled appointments in company calendars, and maintained accurate records.
  • L
    Logistics Coordinator
    LEANSOLUTIONS
    Jan 2024 - Jan 2025 (1 year 1 month)
    Coordinated freight operations by managing requests from drivers and shipping/receiving facilities. Updated load information, dispatched shipments, handled claims, and escalated cases when necessary. Ensured accurate communication and smooth logistics processes to support timely deliveries.
  • 2
    Customer Care Agent
    24-7Intouch
    Jan 2023 - Jan 2024 (1 year 1 month)
    Delivered customer service for a global reservations platform, managing inbound calls in English and Spanish through Zendesk and other CRM tools. Assisted users with reservations, cancellations, and account issues while maintaining a professional, empathetic, and solutions-oriented approach to enhance customer satisfaction.
  • S
    Customer Success Agent
    SiteldeColombia
    Mar 2020 - Dec 2020 (10 months)
    Handled customer inquiries through email and phone for a global reservations platform. Assisted users with booking issues, account management, and complaint resolution in both English and Spanish. Delivered timely, empathetic, and effective solutions to ensure a positive customer experience.
  • S
    Supervisor
    SiteldeColombia
    Jan 2020 - Jan 2022 (2 years 1 month)
    Managed escalated cases from Tier 1 support for a global reservations platform, handling complex customer issues via phone and email in English and Spanish. Provided coaching and feedback to team members, and collaborated with the operations management team to improve service quality and resolution processes.
  • Property Revolution
    Customer Service
    Property Revolution
    May 2018 - Current (8 years 6 months)
Education verified_user 0% verified
  • UNAD
    Bachelor's Degree
    UNAD
    Jan 2024 - Current (2 years 10 months)
  • UNAD
    Bachelor's Degree
    UNAD
    Jan 2021 - Current (5 years 10 months)
  • A
    Completed English Language Course
    AmericanSchoolWay
    Jan 2019 - Jan 2021 (2 years 1 month)
  • S
    High School Diploma with a Technical Program in Payroll and Basic Accounting
    SagradosCorazonesSchool
    Jan 2009 - Jan 2014 (5 years 1 month)