Supervisor
Sutherland
Jul 2017 - May 2018 (11 months)
- To motivate and contribute to the personal and professional development of the team members
- To measure team’s performance against specific contract metrics, production objectives, performance against goals, quality level, and employee development and retention
- To handle customers’ escalations related to the customer service provided
• To motivate and contribute to the personal and professional development of the team members
• To measure team's performance against specific contract metrics, production objectives, performance against
goals, quality level, and employee development and retention
• To handle customers' escalations related to the customer service provided