A
Adnan khan
About
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Lahore, Punjab, Pakistan
Résumé
Jobs
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Level 1 & Level 2 Support AgentFoodpanda• Delivered L1 and L2 customer support across chat, email, and phone channels.
• Managed high-volume live queues and email cases while maintaining service-level standards.
• Resolved both basic and complex customer issues, including escalations.
• Demonstrated strong multitasking, case ownership, and escalation management skills.- Appointment Setter / Sales Development Representative (Sdr)Belong Home• Conducted outbound calls to potential clients, introducing property management and rental solutions offered by Belong Home.
• Qualified leads based on client needs, budget, and property preferences to ensure high conversion potential.
• Scheduled appointments for the sales team, maintaining a consistent pipeline of qualified prospects.
• Maintained accurate records of interactions and follow-ups using CRM tools. - Restaurant Onboarding Specialist / Subject Matter Expert (Sme)Uber Eats• Manage the end-to-end onboarding of restaurants onto the Uber Eats platform, ensuring a smooth and efficient launch.
• Assist new partners with device setup, platform navigation, and operational readiness.
• Provide comprehensive training to partners to maximize platform adoption and performance.
• Ensure PSD2 compliance, including accurate KYC/KYB documentation and payment profile setup.
• Troubleshoot technical and onboarding-related issues in collaboration with internal teams.
• Act as a Subject Matter Expert (SME), supporting complex cases and process clarifications.
• Mentor and support new team batches, helping them adapt to tools, workflows, and operational standards.
Education
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- Bs ItVirtual UniversityJan 2022
- BIntermediateB.I.S.E LahoreJan 2017
- BMatricB.I.S.E LahoreJan 2015