Aditya Ravinuthala

→Having around 4. 7 years of experience in the areas of Application Maintenance & Production Support. → Having Experience in support and maintenance. → Experience in triaging the incidents i.e., customer issues over time. → Gather complete and accurate information on the nature complexity and urgency of customer issues and also record all information. → Performs periodic review of existing documentation to ensure current understanding of processes and procedures making updates/changes as necessary. → Experience in updating the database by doing Grid refresh when any DB changes are done. → Taking ownership and resolves escalated product issues vis telephone email or in-person, meeting or exceeding stated service level agreement on time frames. → Work closely with the management for issues that require escalations and also research existing knowledge base articles, tracking system and product documentation for existing answers to known issues resulting in increased first contact closure. → Provide positive customer experience and maintain in-depth understanding and also consistently display an enthusiastic professional and positive attitude. → Checking the server logs through dashboard and maintain efficiency of the application performance. → Received appreciations from Verizon clients for the same in multiple instances. → Experience in taking care of maintenance, deployments and testing the application during release in production Data centres. → Experience in functional testing that includes Sanity, Smoke, Integration and Regression testing, in production infrastructure as well. → Knowledge on Core Java and good knowledge in writing SQL Queries.