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Aditya Chotalia

About

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Gujarat, India

Timeline

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Résumé

Jobs verified_user 0% verified
  • Freshworks
    Customer Success Manager
    Freshworks
    Jun 2024 - Nov 2024 (6 months)
    • Managing a diverse portfolio of over 800 SMB accounts, overseeing an Annual Recurring Revenue (ARR) of $3.8 million and driving revenue growth through strategic account management and upselling initiatives. • Currently managing data migration projects and an internal improving operational efficiency and user experience. project for enhancing internal usability for HIVE, focusing on • Collaborate with cross-functional teams (sales, marketing, support) to address customer needs and optimize solutions, ensuring seamless communication and project alignment. • Led comprehensive onboarding processes for new clients, facilitating smooth transitions and expedited time-to-value, which enhanced customer experience and engagement. • Achieved a
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    Strategic Account Manager
    eClinicalWorks India PVT LTD
    Aug 2022 - Jun 2024 (1 year 11 months)
    • Managed a portfolio of 70+ enterprise and individual clients, achieving a customer satisfaction increase from 94% to 98.8% and maintaining 100% retention through effective relationship management. • Led complex projects for clients, including data migration, clearing house changes, MySQL upgrades, and version upgrades, ensuring successful execution and high client satisfaction. • Coordinated project timelines and deliverables, optimizing customer satisfaction and profitability while effectively communicating with clients and internal teams. • Oversaw an annual recurring revenue (ARR) exceeding $1.8 million through successful cross-selling and upselling initiatives, supported by regular business reviews to identify growth opportunities
  • S&P Global
    Sr. Administrator Transaction Processing
    S&P Global
    Mar 2020 - Aug 2022 (2 years 6 months)
    • Processed new sales, renewals, payments, cancellations, and non-renewals on time as per the service level agreement. • Onboarded new clients and provided access to the services offered in their Capital IQ and Market Intelligence platforms. ◦ Actively worked with cross-functional teams to identify the gaps in the processes and minimized different types of waste as per lean. Making quick decisions on factors that are affecting clients. . I have worked on various S&P Global products, including Capital IQ, LCD, MI, Xpress feed, and Snowflake. • Worked with a flexible attitude to cope with changing situations and emerge with enhanced performance.
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    Market Research Intern
    Adani Wilmar LTD
    Jun 2019 - Jul 2019 (2 months)
    . Going on the field to study the market and customers of the company. • Prepared a questionnaire for the retail survey based on 4P's of marketing. • Surveyed 943 retailers in different parts of Gujarat. Visited 6 different Tier 1 and Tier 2 cities. • Generated inquiries for the company and converted them to customers. • Cross-selling and upselling of products. • Studied the market for Adani Wilmar products and compared the growth to products of other competitor companies. • Identified major competitors of food products with which Adani Wilmar is dealing. • I helped the company identify gaps in its products and guided them on how to increase their sales.
Education verified_user 0% verified
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    PGDM
    Adani Institute of Infrastructure Management
    Jun 2018 - May 2020 (2 years)
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    B.Com
    Gandhinagar Commerce College
    Jun 2015 - May 2018 (3 years)