Adil Munir

H

Client Success Manager

Hyly.AI

Sep 2024 - Current (1 year)

-Customer Relationships & Advocacy: Build strong client relationships, advocate for their needs, and drive growth through upselling. -Onboarding & Adoption: Lead seamless onboarding, empower clients, and optimize product adoption using data insights. -Issue Resolution: Working with support to resolve client issues swiftly. Feedback & Renewals: Collect feedback, reducing off-boarding risks, and identify upsell opportunities for growth.

Contractor/Interpreter

The World Bank

Jun 2024 - Current (1 year 3 months)

• Providing consultancy based interpretation services. • Assisting in conflict resolution meetings conducted by The World Bank. • Providing material support when needed. (Urdu/Punjabi to English).

Contractor/Interpreter

U.S. Department of State

Jun 2023 - Current (2 years 3 months)

• Working with Law Enforcement training teams to assist them in conferences, meetings and training workshops. • Managing attendees, participants and arrangement of items required to conduct the sessions. • Assisting staff with management, schedules and etc. • Coordination for projects and activities. • Interpreter for training courses English to Urdu-Punjabi to English. • Consecutive, simultaneous, personal and conference interpretations.

B

Client Success Manager

Beseen

Jan 2023 - Sep 2024 (1 year 9 months)

• Bridge sales and support teams for seamless client onboarding and service delivery. • Initiate and manage service campaigns, track performance, and optimize results. • Drive customer engagement, loyalty, and reduce churn through proactive service management. • Develop and implement strategies to enhance customer satisfaction and retention. • Monitor client health and service metrics, proactively addressing any concerns.

e

Project & Alliance Manager | Client Success

eConceptions

Jan 2015 - Nov 2022 (7 years 11 months)

• Partnerships & corporate alliances management with local & international brands. • Key team member of launching cross platform VAS services and applications; Jazz Discount Bazaar (JDB), Bizstore, Food Court & The Nation with Telecoms. Onboarded and managed nationwide brands. • Worked with Ooredoo-Qatar for their VAS hospitality & food based service. Secured 400+ brands for exclusive discounts. • Key account management of nationwide 500+ brands for 'Jazz Discount Bazaar'. • Worked for Telenor EasyPaisa revenue maximization. • Identifying, coordinating and managing sources of content for various applications with telecom operators. • Content management of 4-5 applications. • Planning publicity strategies and campaigns. • Preparing

G

Operations Manager

Globalhire Placement Services

Aug 2013 - Nov 2014 (1 year 4 months)

• Oversee daily operations to ensure efficiency and productivity. • Develop strategies to improve performance and meet business goals. • Lead and mentor teams, ensuring alignment with company objectives. • Implement policies and procedures to enhance productivity and compliance. • Analyze data to identify areas for improvement. • Coordinate cross-departmental efforts for seamless operations. • Ensure high service standards and customer satisfaction.

E

Operations Manager

Excel Sales and Marketing

Jun 2010 - Jul 2012 (2 years 2 months)

• Managed back office operations, mainly sales and support centric. • Training teams on services and sale strategies, ensuring sales targets are met. Managed team of 15-20.

I

Sales Specialist

Infospan

Jan 2009 - Aug 2009 (8 months)

• Promoted products and services to international clients. • Provided client coordination services.

T

Sales Specialist

Texacom

Jan 2008 - Dec 2008 (1 year)

• Promoted products and services to international clients. • Provided client coordination services.

F

Broadcast Journalist/Radio Presenter

F.M 100 Radio Station

Jan 2007

• Corresponding with bureaucrats, foreign delegations and representatives. • Responsible for holding discussions, engaging listeners and conducting live interviews on radio. • Providing simultaneous interpretation services for trainings; English to Urdu, Urdu to English. • Representing F.M 100 in conferences and seminars. • Working closely with relevant personnel regarding social issues and inviting them for live radio shows.

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