Adil Akram

Customer Success Engineer

Rubrik

Dec 2024 - May 2025 (6 months)

As a Customer Success Engineer, I was responsible for ensuring the seamless operation and satisfaction of our clients through a variety of technical support and engineering tasks. • Issue Resolution: Troubleshot networking connectivity, backup services, VMDKs, live mounts, Isilon, disk space issues, cluster sizing, and encryption issues between appliances for backup, replication, restoration, and archiving across vSphere virtual machines, managed volumes, filesets, and databases. • Security: Ensured customer environments are configured for backup and recovery, threat monitoring, ransomware, and data protection. • Software Testing: Installed and upgraded customer environments, collaborating with engineering and development teams to recrea

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Customer Reliability Engineer

Streamnative

Nov 2023 - Apr 2024 (6 months)

• Security: Ensured that cloud architectures are maintained securely, in accordance with industry standards and regulations. • Performance: Proactively monitored kubernetes clusters and analyzed system performance metrics using tools like kibana and prometheus. • Governance: Submitted changes to Github repository and ensured they are reviewed through pull requests before implementing them in the customer environment. • Implementation: Assisted customers with installation and configuration of Streamnative clusters on multiple platforms, and managed their environment for upgrades and configurations. • Troubleshooting: Addressed performance bottlenecks and memory issues by implementing solutions such as topic compaction, auto-scaling, and

Technical Account Manager

SingleStore

Jun 2023 - Oct 2023 (5 months)

As a Technical Account Manager, I played a pivotal role in ensuring customer adoption and success by implementing Single Sign-On (SSO) and centralized user management through the integration of the Singlestore database with Active Directory using SAML. I provided proactive engagement by offering advisory services that maximized benefits across platforms, collaborating on essential tasks such as data loading, replication, auditing, and managing SSL certificates. My responsibilities included maintaining strong relationships with key stakeholders, acting as a liaison between customers and internal teams in architecture, development, support, and sales. I worked closely with customers on various initiatives, focusing on database performance, co

Senior Technical Support Engineer

Yugabyte

Feb 2021 - Jan 2023 (2 years)

• Technical Documentation: Written technical solutions and articles on a variety of topics related to Kubernetes, Postgres, Cassandra, secondary index, and out of memory issues. • Certificate Management: Installed and configured server, client and user certificates for customers. • Scripting: Debugged Python scripts using PDB module for backup, restore, SSL certificate generation, and other tooling. • Automation: Automated and troubleshot resource creation issues using Ansible modules, playbooks and deployed resources using Terraform. • Open Source: Contributed to the database open-source Github repository to improve tooling. • Integration: Identified opportunities to integrate cloud technologies with existing systems and services, re

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Senior Manager, Application and Database Operations

May 2017 - Aug 2020 (3 years 4 months)

• Auditing and Compliance: Served as a Lead on audit walkthroughs for database controls, user accounts, privileges access, data retention, access, and authorization. • Vulnerabilities Remediation: Identified and remediated vulnerabilities in application environments, conducting regular vulnerability assessments, and security monitoring. • Troubleshooting: Troubleshot issues with Grafana and Appdynamics integration collaborating with developers to identify and resolve code-level issues. • Architecture: Created an architectural diagram for establishing a CI/CD infrastructure pipeline for deploying artifacts to cloud environments. • Cloud Migration: Executed systems administration activities such as performance tuning, troubleshooting, pr

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Senior Database and Application Support Engineer

Jan 2014 - May 2017 (3 years 5 months)

• Certificate Management: Ensured SSL lifecycle management followed best practices for 20 applications running on web and application servers across the organization. • Lift and Shift: Managed and migrated 48 TB Oracle data warehouse to Netezza. • Performance Tuning: Identified and troubleshot wait events in diagnostic reports such as scattered file read, sequential file read wait event, log file completion. • Patching: Reviewed patching of Netezza and Oracle environments with the vendor, which helped in maintaining stability and reliability of the production systems. • Analytics: Managed and administered best-in-class reporting platform which serves more than 10K users per day and provides real-time and actionable intelligence via das

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Application Support Engineer, Middleware and Database Administrator

Sep 2012 - Jan 2014 (1 year 5 months)

• DevOps: Deployed enterprise applications and configured the web application in a clustered environment. • Web Administration: Configured and administered JDBC connection pools, data sources in Tomcat server and synced it with reporting servers to generate reports. Oracle Support: Collaborated with Oracle support on critical issues such as database contention, application performance, latency, I/O hung bad optimizer plans, etc. Optimization: Tuned Jboss, and Apache web by changing the heap size, JVM parameters, connection pool size, etc. Installed SSL Debugging: Performed

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Energy Analyst Intern

City of New York | Department of Correction

Aug 2011 - Jun 2012 (11 months)

• Collected energy data for NYC Department of Correction electric and gas accounts. • Analyzed financial data for energy savings project PlaNYC. • Compiled data for use in energy reports through different tools like Excel, etc. • Performed analysis for strategic decision making.

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