Adham Nassef

7

Key Account Manager

7G Media Consultancies

Oct 2024 - Current (9 months)

• Interpreting client briefs and crafting creative, strategic solutions, while offering strategic insights during campaign development. • Oversee account strategy and ensure the team’s adherence to strategic goals. • Build and maintain strong client relationships, serving as the main point of contact. • Develop and present tailored technical and financial proposals that align with client objectives. • Oversee project progress, ensuring timely updates and alignment with client expectations. • Manage events, focusing on operations, quality, media coverage, and PR. • Coordinate with suppliers and vendors, managing costs and payments • Lead and manage internal creative teams, including social media managers, editors, designers, and web develope

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Key Account Manager

WGG ADVERTISING AGENCY

Feb 2023 - Oct 2024 (1 year 9 months)

• Client Coordination: Lead the client brief-to-team briefing process, ensuring efficient and effective communication. • Oversee account strategy and ensure the team’s adherence to strategic goals. Resource Management: • Supervise a team of traffic managers, designers, content creators, and influencers across various content platforms. Ensure optimal resource allocation and productivity. • Client Support: Guarantee a seamless client experience by managing continuous communication and account monitoring through my team. • Reporting and Engagement: Maintain client engagement by overseeing the team’s preparation and delivery of regular reports on achievements and progress. • Financial Oversight: Oversee financial budgets, invoices, and other

C

Event Organizer

Creative media art doo petra martinovića TMRW Conference

Feb 2023

TMRW event about Crypto Currency which is held in Dubai Festival Arena

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Key Account Manager

WGG Marketing Agency

Feb 2023 - Oct 2024 (1 year 9 months)

Client Coordination: Lead the client brief-to-team briefing process, ensuring efficient and effective communication. Resource Management: Supervise a team of traffic managers, designers, content creators, and influencers across various content platforms. Ensure optimal resource allocation and productivity. Client Support: Guarantee a seamless client experience by managing continuous communication and account monitoring through my team. Reporting and Engagement: Maintain client engagement by overseeing the team’s preparation and delivery of regular reports on achievements and progress. Financial Oversight: Oversee financial budgets, invoices, and other financial aspects for each account, ensuring responsibility and accuracy. Strategic Planni

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Event organizer

Creative media art doo petra martinovića (TMRW Conference)

Feb 2023

- TMRW event about Crypto Currency which is held in Dubai Festival Arena.

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Virtual Assistants Team Leader

Virtual Workers now

Jan 2023 - Feb 2024 (1 year 2 months)

• Participate in client meetings to provide updates and engage in business discussions • Ensure the LinkedIn project adheres to the planned timeline and meets deadlines • Monitor both internal and external communication channels, such as chats • Stay informed about the team's tasks with various clients, ensuring each client is content with the project's progress and addressing any requirements from project managers or virtual assistants • Track work progress utilizing tools like Google Space, Sheets, and Slack • Generate crucial reports as necessary • Provide assistance in work processes and internal operations • Manage all operational aspects of the virtual assistants department

R

REV Production Team Leader (HardLine)

Retail Ecommerce Ventures

Oct 2022 - Jan 2023 (4 months)

• Exceeded client's expectations by successfully completing a project by the due date, while keeping the project within the allocated budget. • Responded to client requests with a 98% satisfaction rating by completing the request within one business day. • Leading, monitoring, and supervising a team of 15 people in order to reach company goals, and increased sales by 25% in six months through training on new product features and providing coaching to team members on production techniques. • Develop the team skills and to coach them on their weaknesses. • Solve any problem and make the accurate decision needed with a quality eye from the Business partner side. • Act as the point of contact for clients and handle different requests. • Intera

A

Account Relationship Manager

Assisted.VIP

Mar 2022 - Jan 2023 (11 months)

• Improved relationships with key customers, suppliers and partners, resulting in a 10% increase in revenue. • Reviewed company practices to ensure clients get maximum satisfaction from their purchases • Identified potential opportunities by reviewing the financial data of the client portfolio, which led to a 10% increase in revenue. • Increased repeat business by 20% by educating clients on the merits of the company’s products and services. • Resolved client complaints promptly and ensured that each issue was resolved to their satisfaction according to the Customer Satisfaction Index (CSI).

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Manager of partner relations / account manager

Pencil Designs

Aug 2021 - Feb 2023 (1 year 7 months)

- Managed development team and created goals, standards, and accountability measurements, resulting in the development of the company’s Partner Relations program. - Created daily, weekly and monthly reports to track the performance of partner retention programs. Used Microsoft Excel to analyze and compile the results; used Microsoft Word to write a summary of the results. - As the manager of Partner Relations, created and implemented effective strategies to retain and grow existing partners. • Set company’s goals, monitored progress and achievement, and reported to the CEO about the results and the process. • Established and maintained relationships with strategic partners, managed their accounts, and increased revenue by 50% in the first y

P

Manager of Partner Relations / Account Manager

Pencil Designs

Aug 2021 - Feb 2023 (1 year 7 months)

• Managed development team and created goals, standards, and accountability measurements, resulting in the development of the company’s Partner Relations program • Created daily, weekly and monthly reports to track the performance of partner retention programs, gather and review the results. • As the Manager of Partner Relations, created and implemented effective strategies to retain and grow existing partners • Set company’s goals, monitored progress and achievement, and reported to the CEO about the results and the process

R

REV Site Merch Coordinator Virtual Assistant

Retail Ecommerce Ventures

Apr 2021 - Oct 2022 (1 year 7 months)

• Responded to CS requests regarding items on shopify • Handled updating prices, costs, items descriptions, titles and made sure all following the needed template. • Made sure all images for products are up to date and clear. • Worked on daily tasks regarding products on websites and shopify. • Monitored and arranged inventory on shopify • Responded to senior management for any updates needed and customer queries • Attended business meetings with business partners and team, discussed all needed updates during work.

R

REV site merch coordinator virtual assistant

Retail Ecommerce Ventures

Apr 2021 - Oct 2022 (1 year 7 months)

- Respond to CS requests regarding items on shopify - Handling update prices, costs, items descriptions, titles and make sure all following the needed template. - Make sure all images for products are up to date and clear. • Worked on daily tasks regarding products on websites and shopify. • Monitored and arranged inventory on shopify • Responded to senior management for any updates needed and customer queries • Attended business meetings with business partners and team, discussed all needed updates during work.

R

Account manager / book keeping virtual assistant / purchasing virtual assistant

Retail Ecommerce Ventures

Jan 2021 - Apr 2021 (4 months)

- Act as the point of contact for clients and handle different requests. - Interact with internal and external suppliers and customers - Develop, implement and manage cost saving plans. • Assisted in all orders related matters. • Oversaw company's financial data and compliance by maintaining accurate books. • Worked with related line sheets and google documents to keep products updated on shopify. • Kept track and reviewed website for any errors with (Products – Prices & Costs Margins – Images) • Maintained daily financial entries and reconciliations. • Recorded payments and adjustments. • Tracked payment information for each company and made sure of payments due. • Helped and assisted in meetings with new vendors.

R

Account Manager / Book Keeping Virtual Assistant / Purchasing Virtual Assistant

Retail Ecommerce Ventures

Jan 2021 - Apr 2021 (4 months)

• Acted as the point of contact for clients and handled different requests. • Interacted with internal and external suppliers and customers • Developed, implemented and managed cost saving plans. • Assisted in all orders related matters. • Oversaw company's financial data and compliance by maintaining accurate books. • Worked with related line sheets and google documents to keep products updated on shopify. • Kept track and reviewed website for any errors with (Products – Prices & Costs Margins – Images) • Maintained daily financial entries and reconciliations. • Recorded payments and adjustments. • Tracked payment information for each company and made sure of payments due. • Helped and assisted in meetings with new vendors.

R

REV Book Keeping Virtual Assistant

Retail Ecommerce Ventures

Jul 2020 - Jan 2021 (7 months)

• Handled different requests from our clients. • Interacted with internal and external customers • Developed, implemented and managed all needed tasks throughout the work day. • Oversaw company's financial data and compliance by maintaining accurate books. • Managed all administrative work needed, attended internal, external meetings. • Answered and maintained all needed mails regarding invoices. • Recorded payments and adjustments. • Tracked information needed for each company and made sure of payments due.

S

Digital Account Manager & Business Development Manager

Square Cube Communications

Apr 2019 - Aug 2021 (2 years 5 months)

• Acted as the point of contact for clients for digital management matters and exceeded client expectations by completing client requests by 90% in the first month of employment. • Identified opportunities for growth by maintaining frequent contact with clients and analyzing past work. • Set a sales target of 10% increase in revenue and achieved the target by monitoring the progress of the business development, and marketing unit. • Suggested suitable influencers for each client, collaborated with external stakeholders, managed influencer deals and delivered results as per client's needs. • Suggested the shooting crew options for references and contacted them for quotation and client's work, improving the client's work by 80%

S

Digital account manager & business development manager

Square Cube Communications

Apr 2019 - Aug 2021 (2 years 5 months)

- Acted as the point of contact for clients for digital management matters and exceeded client expectations by completing client requests by 90% in the first month of employment. - Identified opportunities for growth by maintaining frequent contact with clients and analyzing past work. - Set a sales target of 10% increase in revenue and achieved the target by monitoring the progress of the business development, and marketing unit. • Suggested suitable influencers for each client, collaborated with external stakeholders, managed influencer deals and delivered results as per client's needs. • Suggested the shooting crew options for references and contacted them for quotation and client's work, improving the client's work by 80%

M

Digital Account Manager

Media Solutions Lebanon

Apr 2018 - Apr 2019 (1 year 1 month)

• Managed a team of 20 to design, publish and monitor social media content for 300+ clients. Implemented a new quality assurance process that reduced account termination rate by 50% within 3 months, by training new agents to thoroughly review users’ profiles. • Monitor web analytics, internal data sources, and key social media metrics to identify and correct customer service and brand issues on social media. • Developed a system to streamline procedures and improve the quality of our responses to customers by working closely with web development and technical teams. • Increased conversion rates by 10% by preparing reports and analyzing conversion numbers in the customer support department.

M

Digital account manager

Media Solutions Lebanon

Apr 2018 - Apr 2019 (1 year 1 month)

- Monitor web analytics, internal data sources, and key social media metrics to identify and correct customer service and brand issues on social media. - Developed a system to streamline procedures and improve the quality of our responses to customers by working closely with web development and technical teams. - Increased conversion rates by 10% by preparing reports and analyzing conversion numbers in the customer support department. • Managed a team of 20 to design, publish and monitor social media content for 300+ clients. • Implemented a new quality assurance process that reduced account termination rate by 50% within 3 months, by training new agents to thoroughly review users’ profiles.

D

Senior Sales and Marketing Executive

Doors Doors France Metal

Apr 2016 - Mar 2019 (3 years)

• Working with marketing team to create a new marketing campaign to increase brand awareness and sales. • Increased customer engagement by monitoring and responding to all social media pages and campaigns. • Increased sales by 20% by researching and attending group meetings, conferences, and industry events. • Generated weekly reports reflecting customer trends with insights to inform the team of upcoming goals. • Achieved new deals whether with B2C or B2B.

D

Senior sales marketing executive

Doors & Doors

Apr 2016 - Mar 2019 (3 years)

- Working with marketing team to create a new marketing campaign to increase brand awareness and sales. - Increased customer engagement by monitoring and responding to all social media pages and campaigns. - Increased sales by 20% by researching and attending group meetings, conferences, and industry events. • Generated weekly reports reflecting customer trends with insights to inform the team of upcoming goals. • Achieved new deals whether with B2C or B2B.

P

Senior account executive

Prismatic

May 2015 - Apr 2016 (1 year)

- Developed and maintained relationships with clients, resulting in a 97% client retention rate. - Generated over 750,000EGP in recurring revenue through effective account management and up selling techniques. - Maximized sales performance by developing and maintaining an extensive knowledge of products and services. • Reduced time-to-close deals by 15%, utilizing a combination of consultative selling and relationship building strategies.

P

Senior Account Executive

Prismatic Xcape

May 2015 - Apr 2016 (1 year)

• Developed and maintained relationships with clients, resulting in a 97% client retention rate. • Generated over 750,000EGP in recurring revenue through effective account management and up selling techniques. • Maximized sales performance by developing and maintaining an extensive knowledge of products and services. • Reduced time-to-close deals by 15%, utilizing a combination of consultative selling and relationship building strategies.

L

Freelance Co-Trainer Supervisor

Logic Events

Jan 2015 - Mar 2021 (6 years 3 months)

- Attending teambuilding events as a co-trainer for well-known companies such as (QNB- COCA-COLA – VODAFONE – ABB – ENACTUS – and more multinational companies). - Studying the event theme (Ages, class, rules, activities, logistics). - Introduce the participants to the activities of the event. • Explaining rules and controlling the team to finish the activities with the given well-known rules. • Handling the registration process for all candidates. • Acting as the main leader during all the event. • Answering any questions related to the teambuilding event.

I

Business Development Executive

IBEX Consulting Services LLC

Jun 2013 - Apr 2015 (1 year 11 months)

• Developed and maintained relationships with key accounts. • Approached new leads to win bids on projects and responded to RFPs. • Assisted in the successful structuring, designing and producing of proposals in order to win business.

I

Business development executive

IBEX Consulting Services LLC

Jun 2013 - Apr 2015 (1 year 11 months)

- Developed and maintained relationships with key accounts. - Approached new leads to win bids on projects and responded to RFPs. - https://www.linkedin.com/in/adhamnassef/details/experience/1552855234296/single-media-viewer?type=DOCUMENT&profileId=ACoAAA3qv84BGTNu-NLIOsJ2TooejkxJnXzvCz8&lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_position_details%3Bv6ZT74GcQtC6EQJQPUSxR

m

Business Development Executive

madan

Feb 2013 - Jan 2015 (2 years)

• Handled job fairs and events management for the organization, tripled the number of job fairs and events organized per quarter, gained industry recognition • Created email marketing campaigns to generate customer interest in our products, which resulted in a 25% increase in new business. • Acquired deals and coordinated with suitable locations for training, according to the company budget. Leads were closed by making presentations, inviting clients to the training location and presenting feedback from clients to the management. • Conducted market research to identify potential strategies, resulting in a 20% increase in revenue. • Negotiated and closed deals to acquire new partnerships with businesses and educational institutions, contr

M

Business development executive

MADA Consulting Services

Feb 2013 - Jan 2015 (2 years)

- Handled job fairs and events management for the organization, tripled the number of job fairs and events organized per quarter, gained industry recognition. - Created email marketing campaigns to generate customer interest in our products, which resulted in a 25% increase in new business. - Conducted market research to identify potential strategies, resulting in a 20% increase in revenue. • Acquired deals and coordinated with suitable locations for training, according to the company budget. Leads were closed by making presentations, inviting clients to the training location and presenting feedback from clients to the management. • Negotiated and closed deals to acquire new partnerships with businesses and educational institutions, contri

B

Junior Marketing Executive

Balance Gym

Jan 2012 - Jan 2013 (1 year 1 month)

• Handling social media campaigns with the agency responsible by creating content that increased brand recognition by 20% • Handled marketing material for three major products for one year, leading to an increase of 15% in sales

B

Junior marketing executive

Balance Gym

Jan 2012 - Jan 2013 (1 year 1 month)

- Handling social media campaigns with the agency responsible by creating content that increased brand recognition by 20% - Handled marketing material for three major products for one year, leading to an increase of 15% in sales

M

VIP goldenship customer service

Mobinil

Dec 2009 - Mar 2011 (1 year 4 months)

• Technical support and customer service advisor for golden VIP customers in Egypt.

A

Marketing Internship

Adroit Business Solutions LLC

Jul 2009 - Oct 2009 (4 months)

A

Marketing internship

Adroit Business Solutions, LLC

Jul 2009 - Oct 2009 (4 months)

N

Marketing Internship

NewWay Media Agency

Jul 2008 - Oct 2008 (4 months)

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Marketing internship

NewWay Media Agency

Jul 2008 - Oct 2008 (4 months)

T

Marketing internship

Tarek Nour Communications

Jul 2007 - Oct 2007 (4 months)

T

Marketing Internship

Tarek Nour Communications

Jul 2007 - Oct 2007 (4 months)

Adham Nassef

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Adham's behavioral traits
Adham's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.