Results-oriented digital communications professional with 5+ years of cross-functional experience in social media management, content strategy, and customer service operations. Demonstrated success scaling brand presence to 28.4% followers growth at a 7.2% average engagement rate, delivering a 60% increase in organic traffic, 5,000+ average reels views, 240k+ top post views and reducing customer acquisition costs by 25% through data-driven content frameworks. Proficient in managing high-volume content pipelines of 20+ assets monthly across diverse digital platforms while driving a 25% improvement in lead generation. Consistently delivers measurable business outcomes in client-facing environments, maintaining a 80% CSAT score, reducing operational churn by 15%, and earning Top Performer distinction for two consecutive quarters.
