Adewuyi Joke Blessing

Customer Engagement Representative

Sun King

Aug 2022 - Current (4 years 2 months)

Handling prospective customers by verifying their details sent from field

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Customer Engagement Representative

SUNKING Nigeria Limited,

Oct 2021 - Aug 2022 (11 months)

Managed a portfolio of 500+ customers, gathering insights to inform product enhancements and strategy. Contributed to the development of a feedback system, increasing efficiency by 20% and improving product design. Strengthened client relationships, boosting cross-selling and upselling by 30%. Collaborated with marketing teams to design targeted campaigns, achieving a 10% rise in customer engagement. Key Achievements: Spearheaded the implementation of a CRM system, reducing response times by 35% and improving team productivity. Conducted data analysis to uncover trends, achieving a 10% improvement in customer retention and loyalty. Resolved over 3,000 customer queries monthly, maintaining a 98% satisfaction rate and gathering user feedback

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Direct Sales Agent

United Bank For Africa,

May 2021 - Oct 2021 (6 months)

Initiated sales strategies resulting in ₦30 million in transactions, showcasing expertise in understanding market demands.

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Company Secretary

Terzarghi Engineering Ltd.,

Sep 2019 - Apr 2021 (1 year 8 months)

Coordinated administrative processes and supported decision-making through effective documentation and data management. Additionally, leveraged customer service skills as the first point of contact for the company, ensuring a professional and welcoming environment. Worked closely with the CEO as a personal assistant, preparing meetings and managing schedules to facilitate smooth operations and enhance communication within the organization.

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Customer Care Representative

ISON BPO International Ltd.,

Oct 2018 - Sep 2019 (1 year)

Delivered exceptional service while gathering valuable insights to inform product and service improvements.

Adewuyi Joke Blessing

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Adewuyi Joke Blessing

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