6 years. Three companies. Millions of users depending on the platforms I supported. At Yoast BV, I was troubleshooting a plugin installed on 10M+ WordPress sites. At Automattic, that scale got bigger. At rtCamp, I worked closer to the infrastructure layer where the real debugging happens.I'm not a ticket-closer. I'm the person engineering teams loop in when a bug pattern shows up in the support queue before anyone else notices. I've been in those cross-functional calls, pulled the data, written the escalation docs, and watched the fix ship.Along the way I've built tools and knowledge bases that cut repeat questions, written onboarding docs new hires still reference, and kept async workflows running cleanly across time zones. Right now I'm looking for a Technical Support Engineer role at a SaaS or developer-tools company where support has a real seat at the table — not just a queue to manage. If that's your team, let's connect.
