Adesola Olaleye

Adesola Olaleye

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Detail

Customer Support Specialist
Nigeria
Contact Adesola regarding: 
work
Full-time jobs
Starting at USD700/month
Flexible work
Starting at USD7/hour

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Airtm
    Customer Support Consultant
    Airtm
    Aug 2023 - Current (2 years 10 months)
    Handled a high volume of customer inquiries, resolving issues efficiently and professionally. Improved first-call resolution rate by 15%, exceeding company targets. Received consistent positive feedback from customers and internal teams. Contributed to the development of process improvements and knowledge base articles. Consistently met or exceeded monthly performance metrics and goals. Built strong relationships with customers, resulting in loyalty and repeat business.
  • T
    Customer Support Agent
    Teekay Communications
    Jun 2018 - Mar 2022 (3 years 10 months)
    My work had a significant impact on customer satisfaction and loyalty. Key highlights include: Consistently exceeded customer satisfaction targets, achieving an average rating of 95% or higher Resolved complex customer issues, resulting in a 25% reduction in escalation rates Developed and implemented process improvements that reduced average handle time by 30% Built strong relationships with customers, resulting in a 50% increase in repeat business Collaborated with internal teams to resolve systemic issues, improving overall customer experience My contributions had a direct impact on customer retention, revenue growth, and the company's reputation for excellent customer service.
Education verified_user 0% verified
  • Adekunle Ajasin University
    Bachelor's Degree
    Adekunle Ajasin University
    Jan 2013 - Jan 2017 (4 years 1 month)