Adeola Ajide

Adeola Ajide

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Lagos, Nigeria

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Résumé


Jobs verified_user 0% verified
  • Flutterwave
    Sales Help Desk
    Flutterwave
    Oct 2023 - Current (3 years 1 month)
    • Conducted ongoing reviews of KYB/KYC, Enhanced due diligence (EDD) and PEP screenings for both businesses and individuals during the onboarding process, consistently meeting a 24-hour Service Level Agreement (SLA).
    • Provided virtual assistance to merchants by reviewing their account activation processes through virtual meetings, addressing their questions, responding to requests, and offering clear, accurate guidance on all matters discussed during our sessions. This ensured a smooth onboarding experience and efficient issue resolution, further enhancing customer satisfaction.
  • O
    Customer Support Agent
    Outcess Solutions Nigeria Limited
    Sep 2022 - Sep 2023 (1 year 1 month)
    • Diligently documented customer processes and efficiently managed escalations, handling an average of 50 customer cases per week with a 100%accuracy rate. • Exhibited a high level of self-motivation and product knowledge, enabling me to work independently and resolve customer inquiries effectively, reducing response times by 30%. • Maintained thorough and organized documentation for all customer cases, adhering to prescribed protocols and processes, which contributed to meeting all customer commitments consistently. • Fostered a customer-centric culture across all customer interactions, leading to increased efficiency and effectiveness, resulting in a 15%improvement in customer loyalty and retention.
  • A
    Client officer
    Advans Lafayette Microfinance bank
    Sep 2020 - Sep 2022 (2 years 1 month)
    • Consistently exceeded monthly targets by 30% in sales and performance metrics. • Identified and implemented operational improvements and standard procedures, resulting in a 50% increase in efficiency and cost savings.
  • P
    HR /Admin. Assistant
    PROMASIDOR NIGERIA LIMITED
    Apr 2019 - Jan 2020 (10 months)
    • Played a pivotal role in the recruitment process, including interview sessions, biometric capture, and new recruit registration, contributing to the company's talent acquisition success.
    • Efficiently distributed administrative supplies to various company departments, promoting a harmonious and well-provisioned work environment.
    • Functioned as a CRM Specialist, engaging directly with local vendors to manage the company’s allocations and materials. Maintained strong, professional relationships to ensure timely deliveries, proactively resolved supply issues, and supported consistent communication between the company and its vendor partners, thereby enhancing overall operational efficiency.
  • M
    Sales Representative/Marketing
    MTN Nigeria,
    Dec 2018 - Apr 2019 (5 months)
  • J
    Operator
    Jawa International Limited,
    Jun 2017 - Nov 2017 (6 months)
Education verified_user 0% verified
  • Adekunle Ajasin University
    Bachelor Of Science (BSc.)
    Adekunle Ajasin University
    Feb 2013 - Jan 2017 (4 years)