Adelyn

I

Customer Service Representative

Intechworld Inc.

Feb 2024 - Jan 2026 (2 years)

Respond promptly and accurately to customer inquiries about products or services through phone, online chat, and other channels, ensuring a smooth customer experience. Actively address customer complaints by identifying root causes and providing effective solutions to reduce customer churn and enhance satisfaction. Collect and analyze customer feedback and recurring issues, and provide optimization suggestions to relevant departments to drive product or service improvements and enhance overall user experience. Develop customer engagement activities based on clients' account status.

F

Administration Role

Flying Future Services Inc.

Mar 2023 - Feb 2024 (1 year)

Responsible for arranging daily vehicle assignments and coordinating with relevant personnel based on actual conditions. Track and calculate drivers' monthly attendance, overtime, and performance metrics. Organize and summarize vehicle data each month, including fuel consumption, maintenance, and repairs. Ensure timely renewal of annual vehicle inspections and insurance policies. Keep track of driver movements to ensure tasks are carried out smoothly and efficiently. Verify and manage fleet-related expenses and handle reimbursement processes.

S

Administrative and Financial Support

STA Investment Group

Dec 2021 - Mar 2023 (1 year 4 months)

Compile and organize monthly expenditure data for the department, and coordinate with the finance department to apply for the budget. Handle daily operational expenses including loans, expenditures, reimbursements, and refunds for the department. Collect and review monthly expense data from various departments, liaise with department heads to verify and complete the expenditure reports. Oversee departmental cash management, maintain cash flow records, and perform cashier-related tasks, including monthly rent payments and other financial transactions. Update and maintain the department's general ledger and expense accounts on a daily basis.

S

Account Clerk

STA INVESTMENT GROP

Oct 2021 - Mar 2023 (1 year 6 months)

Submitting monthly budget data for the department expenses. Submitting daily cash claims and refund reports. Monitoring every cash transaction and keeping all the records up to date.

H

Account & Admin Assistant

Hui Xin Technology

Feb 2019 - Oct 2021 (2 years 9 months)

Compute and finalize company staff payrolls. Check and updating on daily bank transactions. Check and export data from the user app to excel. Prepare and submit monthly finance report.

H

Payroll Specialist / Finance Specialist

HuiXin Technologies

Feb 2019 - Oct 2021 (2 years 9 months)

Responsible for calculating employee salaries and arranging salary distribution (in PHP). (February 2019 - December 2019). Consolidated and submitted daily reports on cash inflows and outflows. Analyzed and organized backend data from third-party platforms. Compiled and summarized monthly data reports for management review and decision-making.

S

Accounts Officer

Steelmark

Nov 2014 - Dec 2018 (4 years 2 months)

Handled cash and bank transactions, prepared accounting vouchers, performed bank reconciliations, reviewed documents, and issued and safeguarded financial instruments. Prepared, archived, and maintained financial documents. Registered and managed fixed assets and consumables. Managed external communications with banks, tax authorities, and other relevant departments. Performed various other routine administrative tasks.

S

Account Clerk

Steelmark Sdn Bhd

Nov 2014 - Dec 2018 (4 years 2 months)

Maintained accounts payable log and input data as it is received to keep up-to-date records of incoming payment. Contact and interact with clients who have failed to make payments, providing reminders and maintaining client relationship. Prepared management report for audited based on YE.

W

Admin & Account Clerk

Wang Trading Sdn Bhd

Dec 2012 - Oct 2014 (1 year 11 months)

Assist on issuing daily invoices. Perform stock check during month end. Packing on stock to be deliver. Assist on key in/filing invoices, prepare payment voucher for vendors.

N

Account Clerk

Nook Interior Sdn Bhd

Nov 2011 - Nov 2012 (1 year 1 month)

Been preparing PV/CV and etc, basic filing and key in job, preparing quotations and also preparing management report to audit based on YA.

W

Administration Officer

Wang Trading

Jun 2011 - Oct 2014 (3 years 5 months)

Managed daily outbound orders, monitored inventory levels in real time, ensured timely supply of materials and equipment, and optimized turnover efficiency. Regularly organized and maintained the warehouse to ensure cleanliness and proper categorization of materials and equipment. Updated daily cash flow records.

G

Account Assistant

Gulf Asia Solutions Sdn Bhd

Mar 2011 - Oct 2011 (8 months)

Work as an AP, which will be preparing for payment monthly, double checking workers salary, e-filing and etc.

About

Detail

Timeline

Résumé