Acting Head of Risk and Compliance
SEAP Microfinance Institute
Aug 2019 - Mar 2021 (1 year 8 months)
• Evaluate customers' financial service needs.
• Recommend appropriate products/services and provide them with necessary information about all products and services of the bank.
• Perform both internal and external fund transfers in the bank.
• Mobilize deposits by cross-selling the bank's products and maintaining existing clients in the branch portfolio (savings account, current account, or term deposit account).
• Conduct disbursement talks with clients and ensure the signing of all contract conditions.
• Provide excellent customer service in a professional manner.
• Demonstrate a willingness to learn and adapt by exploring virtual assistance skills, which can enhance operational efficiency and client engagement in the banking