Adebisi Yusuf

B

Fraud Prevention Analyst/Account Support Specialist

Blake Emergency Services

Dec 2023 - Nov 2024 (1 year)

Demonstrated adaptability by staying informed about new developments in the constantly • evolving landscape of financial crime and adjusting our strategies accordingly • Strengthened relationships with external partners like banks, payment processors, and credit bureaus by sharing intelligence on known fraud patterns and indicators • Saved company resources by automating manual fraud detection processes using advanced analytics software tools • Enhanced customer confidence after successfully resolving high-profile fraud cases, leading to increased customer retention and loyalty • Increased staff awareness about common types of fraud schemes through targeted training sessions, fostering a culture of vigilance within the organization

Payment Processing Support Specialist/Billing Specialist

Euro Exim Bank

Jan 2023 - Oct 2023 (10 months)

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients Collaborated with cross-functional teams to develop and implement effective support • • strategies Tracked and documented customer interactions in the customer relationship management system to maintain accurate records

SaaS Customer Support Specialist/Sales Development Representative

Vonage

Nov 2020 - Dec 2022 (2 years 2 months)

• Increased sales leads by implementing targeted outreach strategies and personalized follow-ups • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information Built relationships with customers and the community to promote long-term business growth • • Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings • Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals • Implemented a new CRM system for better tracking of sales activities, resulting in more organized follow-ups and increased sales Experience

Credit Risk Specialist (AR/AP)

CBRE

Jun 2019 - Nov 2020 (1 year 6 months)

Investigated allegations to check validity and recommend actions to minimize risk • • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures • Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs Advised senior managers on policy strategies for reducing liability and preventing losses • • Developed short-term goals and long-term strategic plans to improve risk control and mitigation

Customer Experience Associate II/Credit&Collection Specialist

Capita

Apr 2018 - May 2019 (1 year 2 months)

Asked customers questions to determine, verify, and solve common problems • • Utilized advanced problem-solving skills to troubleshoot and resolve technical-related customer inquiries • Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions • Assisted with day-to-day operations, working efficiently and productively with all team members Paid attention to detail while completing assignments • • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

About

Detail

Timeline

Résumé