Adball Saiz Systems Integrator

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Systems Integrator

ANA Inc.

Apr 2023 - Current (3 years 5 months)

• Collaborated with stakeholders to identify business needs and data sources. • Integrated and updated software products to boost system compatibility. • Spearheaded development, administration, and testing of the following systems: ERP, CRM, MRP, MPS, ECS, and LMS • Devised disaster recovery plans. • Created software application modifications in test-driven development environment. • Developed modification testing to determine compatibility with various software extensions. • Analyzed existing systems and databases and recommended enhancements to solve business needs. • Orchestrated integration and communication of software upgrades. • Performed internal system acceptance to deliver well-tested enhancements and meet business requir

Systems Integrator

CALPORTLAND

Mar 2020 - Mar 2023 (3 years 1 month)

• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution for the following business systems: ERP, MRP, & MPS • Developed software enhancements designed to improve usability and increase application efficiency. • Design business solutions using Office 365 applications (Power Apps, Power BI, Power Automate and SharePoint Online) • Diagramed and flowcharted logical operational processes. • Evaluate infrastructure hardware and software for potential improvements, refreshments, and security risks. • Develop, implement, monitor, and administer interfaces to facilitate data/message exchange between applications and services. • Develop APIs and other web-based solutions using web protocols (SFTP, HTTPS

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Technical Support Engineer

SURTERRA WELLNESS

Sep 2019 - Feb 2020 (6 months)

• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution. • Served as primary point of contact for internally owned solutions and products. • Managed all regional projects associated with hardware & business application deployments, security implementations, and decommissions. • Implemented process improvements to increase support quality and ensure Service Level Agreements (SLAs) were met. • Designed tailored solutions to systematically meet customer key requirements. • Implemented Learning Management System (LMS) and created custom targeted training material for both Technical & Non-technical users. • Maintained Cloud Azure and Office 365 environments and applications. • Created Security Gro

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Data Center Specialist

MilestoneeBay

Aug 2017 - Aug 2019 (2 years 1 month)

• Designed action plans for internal process improvements based on recurring trends. • Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations. • Responded to network failure and provided effective resolutions to meet designated SLA times. • Monitored system performance for outages and performance issues. • Validated networking equipment to ensure connection quality. • Outline hardware infrastructure designs for deployments of network buildouts to optimize performance and future scalability within the LVS Super NAP Data Centers.

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IT Specialist

RR Donnelley - RRD

Jun 2015 - Jun 2017 (2 years 1 month)

• Responded to IT support requests from end-users and provided timely resolution. • Maintained servers and systems to keep networks fully operational during peak periods. • Patched software and installed new versions to eliminate security problems and protect data. • Configured system permissions, security groups, and policies for user base. • Rolled out software updates and applied server patches to help prevent threats from penetrating networks. • Performed server/system backups. • Translated complex technical issues into digestible language for non-technical stakeholders.

Field Service Technician

Compucom

May 2014 - Apr 2015 (1 year)

• Managed on-site and off-site installation, repair, maintenance, and test tasks across eight Lowe's store locations in the Las Vegas region. • Provided technical support to troubleshoot, repair and maintain operational efficiencies of Computing, Network and POS systems.

Field Service Technician (Contractor)

Ericsson

Apr 2013 - Apr 2014 (1 year 1 month)

• Troubleshot Sprint & Clearview network infrastructure hardware throughout the LVS region. • Deployed & maintained backend network infrastructural equipment throughout Las Vegas. • Replaced failed serviceable components within Comm shelters.

Engineering Technician

MANTECH

Mar 2010 - Dec 2010 (10 months)

• Provided technical support for engineering projects to support accuracy and deadline management. • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning. • Created, aligned, and optimized electrical instrumentation and testing equipment. • Interpreted test information to resolve design-related problems.

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IT Specialist

The Salvation Army USA Eastern Territory

Apr 2005 - Feb 2010 (4 years 11 months)

• Configured computing hardware and software technologies. • Responded to IT support requests from end-users. • Maintained network systems to keep networks fully operational. • Patched systems to eliminate security risks.

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Electronics Technician

JT4

• Troubleshot network equipment failures throughout the Nellis AFB testing ranges. • Assembled, tested, and maintained network systems and electronic components. • Spearheaded network encryption hardware deployments.

Adball Saiz

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