Wassily Rivera

Senior Business Developer

Aspenview Technology Partners

Apr 2025 - Feb 2026 (11 months)

• Identified and engaged potential clients in the technology sector to introduce nearshore IT capabilities.
• Qualified opportunities by connecting with decision-makers in IT, procurement, and HR.
• Leveraged strong communication and relationship-building skills for lead generation and strategic outreach.

Sales Trainer

Executel

Dec 2024 - Apr 2025 (5 months)

• Supported training sessions alongside experienced trainers and recruiters, enhancing my understanding of effective sales techniques.
• Assisted in planning and delivering training and hiring sessions, contributing to a streamlined onboarding process.
• Engaged in sourcing and interviewing candidates, honing my communication skills and gaining valuable cross-cultural experience.

Account Executive

Executel

Oct 2024 - Apr 2025 (7 months)

• Identified growth opportunities by building strong relationships and expanding market presence, driving revenue for EXECUTEL.
• Researched new markets, pitched products/services, and fostered partnerships to achieve company goals.
• Collaborated with sales, marketing, and product teams to align strategic efforts and deliver measurable results.

Medical & Legal Interpreter

Bilingual

Apr 2024 - Oct 2024 (7 months)

Critical Communication: Facilitated high-stakes communication in legal and medical environments, requiring 100% accuracy, cultural nuance, and adherence to strict confidentiality protocols.

Conflict Resolution: Managed high-pressure interactions between diverse stakeholders, ensuring clarity and alignment in complex, high-consequence scenarios.

Customer Service Specialist - Key Accounts

IntouchCX

Nov 2022 - Jan 2024 (1 year 3 months)

• Managed modifications, cancellations, inquiries, and claims for a travel solutions provider, ensuring prompt resolution.
• Developed and launched a VIP Attention Program to provide personalized support for high-paying customers.
• Ensured exceptional service delivery under tight timelines, handling highly sensitive customer concerns.

Leasing Consultant

KM Solutions

Jun 2022 - Nov 2022 (6 months)

• Managed lease accounts for Santander Consumer USA and Chrysler Capital, ensuring smooth processing from origination to vehicle return.
• Reviewed lease contracts, processed payments, handled customer inquiries, and resolved lease-related issues.
• Worked closely with customers to ensure timely vehicle returns, lease extensions, and accurate billing, while maintaining compliance with company policies and regulatory requirements.

Senior Growth & GTM Strategy

Freelance SelfEmployed

Apr 2021 - Current (5 years 6 months)

Strategic Advisory: Acted as a fractional GTM (Go-To-Market) advisor for founders in the tech and queer entertainment sectors, defining market entry strategies for expansion into Brazil and Chile.

System Architecture: Designed and implemented end-to-end revenue operations workflows, integrating HubSpot/Salesforce with outbound tools to ensure data integrity and forecasting accuracy.

Revenue Growth: Identified and executed new revenue streams beyond traditional sales, aligning marketing and operations to capture untapped market segments in professional services.

Cross-Functional Alignment: Led strategic synchronization between sales, marketing, and product teams to ensure a unified brand voice and consistent

Technical Support Specialist

Sitel Group

Feb 2020 - May 2021 (1 year 4 months)

• Provided technical support to customers by troubleshooting software, hardware, and network issues.
• Documented issues and resolutions, ensuring high customer satisfaction.
• Collaborated with internal teams to escalate complex problems and deliver timely follow-ups for issue resolution.

Academic Coordinator & Operations Lead

Lynx Language Solutions

Oct 2018 - Feb 2020 (1 year 5 months)

Multi-Unit Leadership: Directed operations for 3 physical branches, managing a cross-functional team of 30+ professionals (teachers, admin, and sales) to ensure service excellence and operational efficiency.

Operational Excellence: Owned the full lifecycle of student acquisition and retention, implementing a data-tracking system that optimized program completion rates.

B2B Partnership Implementation: Managed high-stakes relationships with major software development and logistics firms (Nearshore), overseeing the end-to-end implementation of corporate training programs.

Change Management: Led the transition of internal processes during the launch of a new logistics-focused language program, ensuring staff ali

Quality Control Specialist

The Language Doctors

Dec 2017 - Apr 2018 (5 months)

• Managed background check document collection, submission, and processing for translation candidates specializing in languages for the Bureau of Prisons and Department of Justice in Washington D.C.
• Ensured accuracy and compliance with quality control standards to facilitate seamless onboarding processes.
• Implemented efficient workflows to streamline document handling, resulting in improved turnaround times and candidate satisfaction.

Freelance Translator

Freelance SelfEmployed

Mar 2016 - Dec 2018 (2 years 10 months)

• Specialized in direct and inverse translation across literary, commercial, and audiovisual fields.
• Translated documents, scripts, marketing materials, and subtitles with accuracy and cultural relevance.
• Adapted translation skills to meet client needs while maintaining high quality and precision.

Market Researcher

Fiverr

Apr 2014 - Jul 2016 (2 years 4 months)

• Researched and developed guides for global tourist destinations, optimizing itineraries for luxury experiences
• Gathered information on costs, reputation, and local attractions to enhance traveler experiences
• Indirectly promoted local luxury tourism through curated travel recommendations

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Profesor de inglés

venUSA

Apr 2013 - Jul 2017 (4 years 4 months)

• Managed diverse groups of teens and adults at venUSA, focusing on A1 to B2 English proficiency levels.
• Created engaging lesson plans and utilized interactive methods to enhance speaking and writing skills.
• Tailored lessons to meet individual student needs, monitored progress, and provided constructive feedback for language development.

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Wassily Rivera

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