Adarsh Masekar
Adarsh Masekar
About
Detail
Technical Support Specialist @ Smartsheet | L2/L3 Enterprise Escalations | SAML 2.0 & SSO | Code-Level RCA | Java • Python • SQL • REST APIs
Bengaluru, Karnataka, India
Technical Support Specialist with 2+ years of experience in Enterprise B2B SaaS, specializing in Enterprise Governance, Admin Center administration, SAML 2.0 / SSO authentication security, and code-level Root Cause Analysis (RCA).
Currently at Smartsheet within the Governance Pod, I manage high-impact enterprise administration, user lifecycle events, automated licensing, and SSO/SAML auth security escalations for global enterprise clients.
I don't just resolve tickets — I analyze systems, debug code, build automated workarounds, and prevent systemic failures.
Key Achievements & Technical Impact:
▸ Smartsheet (Governance Pod): Drive enterprise admin solutions, SAML 2.0/SSO assertion fixes (Okta, Azure AD), SCIM 2.0 user provisioning workflows, and technical onboarding for enterprise accounts via Salesforce CRM.
▸ Qualitia Software (Product Support Engineer): Resolved 300+ Tier 2/3 escalations with 95%+ SLA adherence. Built a custom Java/JDBC module for IBM DB2 in 36 hours with connection pooling, retaining critical enterprise accounts. Authored 50+ KB articles driving a 40% drop in inbound tickets.
▸ Tech Mahindra (Associate Software Engineer): Supported an enterprise loan platform processing 5,000+ daily transactions — debugging Java/Spring Boot microservices, tuning SQL queries (reducing load time by 20%), and accelerating RCA turnaround by 30%.
Technical Stack:
• Governance & Auth: SAML 2.0, Enterprise SSO (Okta, Azure AD/Entra ID), SCIM 2.0, Admin Center, User Lifecycle Management, Domain Security
• CRM & Support Systems: Salesforce CRM, Jira Service Management, Escalation Management, RCA, SLA Compliance
• Engineering & Databases: Java, Spring Boot, JDBC, SQL (MySQL, IBM DB2), REST APIs, Postman, Python, Node.js, Express.js, MongoDB
• DevOps & Testing: Linux/Unix, Git, GitHub, Docker, Jenkins CI/CD, Selenium, Appium
Always open to connecting with SaaS leaders, support architects, and recruiters working on enterprise scale problems.
Email: adarshmasekar@gmail.com
Portfolio: adarshmasekar.vercel.app
Currently at Smartsheet within the Governance Pod, I manage high-impact enterprise administration, user lifecycle events, automated licensing, and SSO/SAML auth security escalations for global enterprise clients.
I don't just resolve tickets — I analyze systems, debug code, build automated workarounds, and prevent systemic failures.
Key Achievements & Technical Impact:
▸ Smartsheet (Governance Pod): Drive enterprise admin solutions, SAML 2.0/SSO assertion fixes (Okta, Azure AD), SCIM 2.0 user provisioning workflows, and technical onboarding for enterprise accounts via Salesforce CRM.
▸ Qualitia Software (Product Support Engineer): Resolved 300+ Tier 2/3 escalations with 95%+ SLA adherence. Built a custom Java/JDBC module for IBM DB2 in 36 hours with connection pooling, retaining critical enterprise accounts. Authored 50+ KB articles driving a 40% drop in inbound tickets.
▸ Tech Mahindra (Associate Software Engineer): Supported an enterprise loan platform processing 5,000+ daily transactions — debugging Java/Spring Boot microservices, tuning SQL queries (reducing load time by 20%), and accelerating RCA turnaround by 30%.
Technical Stack:
• Governance & Auth: SAML 2.0, Enterprise SSO (Okta, Azure AD/Entra ID), SCIM 2.0, Admin Center, User Lifecycle Management, Domain Security
• CRM & Support Systems: Salesforce CRM, Jira Service Management, Escalation Management, RCA, SLA Compliance
• Engineering & Databases: Java, Spring Boot, JDBC, SQL (MySQL, IBM DB2), REST APIs, Postman, Python, Node.js, Express.js, MongoDB
• DevOps & Testing: Linux/Unix, Git, GitHub, Docker, Jenkins CI/CD, Selenium, Appium
Always open to connecting with SaaS leaders, support architects, and recruiters working on enterprise scale problems.
Email: adarshmasekar@gmail.com
Portfolio: adarshmasekar.vercel.app
