A
Adam Falony
About
Detail
Georgia, United States
Contact Adam regarding:
Flexible work
Starting at
USD27/hour
groups
Networking
Résumé
Jobs
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Web DeveloperNAVEXJul 2017 - Current (9 years 3 months)• Developed and maintained over 1,000 responsive websites using HTML5, CSS3, and JavaScript, translating client requirements into intuitive and accessible designs, resulting in over $4M ARR. • Managed and updated customer data, auditing and optimizing RESTful API calls, SQL queries, and data imports to ensure reliable and secure data exchanges, reducing churn and increasing customer retention by 15% . • Integrated data flows with the Workato platform through various enterprise applications, including Workday, Salesforce, ServiceNow, Jira, and various Office applications to automate numerous previously manual processes, resulting in an over 40% reduction in time taken to conduct what was once manual processes. • Resolved complex technica- Quality Assurance Analyst - Web DevelopmentNAVEXSep 2016 - Jul 2017 (11 months)• Executed quality assurance processes for .NET-based applications, improving deliverable quality by 15% through effective code review practices. • Reviewed and audited code functionality across five different products to ensure accuracy and optimize the user experience. • Collaborated with client success teams to maintain data integrity across EthicsPoint and NetClaim platforms, reinforcing client trust.
- Workforce AdministratorNAVEXMay 2014 - Sep 2016 (2 years 5 months)• Managed scheduling and call routing for 260+ contact center agents using Avaya CMS and Aspect WFM, improving service level adherence by 10% . • Developed intranet content and trained agents on tools like ADP and Verint, boosting operational efficiency.
- Interview SpecialistNAVEXJul 2011 - May 2014 (2 years 11 months)• Conducted interviews with thousands of people across hundreds of industries to document compliance issues using NetClaim, ensuring accurate reporting and resolution. • Created coherent, actionable reports related to concerns from people calling into report ethical violations, often in highly stressful and difficult circumstances. • Collaborated with cross-functional teams to identify and resolve technical discrepancies, improving process efficiency.
Education
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- Business ManagementGwinnett Technical collegeJan 2006 - Jan 2007 (1 year 1 month)
- •• Workato Enterprise Automation Certification
- •• Workato Automation Pro III
- •• Linkedin Learning Designing RESTful APIs • Linkedin Learning Artificial Intelligence Foundations: Machine • Linkedin
- •• Workato Automation Pro II
- •• Workato Automation Pro I