Systems Anayst
Ícaro Technologies, Icaro Tech
Jan 2010 - Oct 2014 (4 years 10 months)
Software Developer and Analyst on ITIL implementation projects for the main telecom companies in Brazil, basically involved with Systems Integration related activities, such as analysis, design, development, testing and deploying.
In order to integrate the most important products offered by the company with the clients existing softwares, while on this job it was required to learn about ITIL, Trouble ticket management softwares (BMC Remedy) and network monitoring tools (IBM Tivoli/Netcool). To integrate these softwares it was made a heavy use of BMC and IBM APIs combined with Java, Oracle, Web Services, JavaScript and etc.
During the projects it was used SVN version control system, Agilefant, MS Project along with the traditional waterfa