Lilian Uwakwe

Lilian Uwakwe

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Technical Project Manager | SaaS Operations & CRM Automation | Cloud Support & AI Workflows | Driving Scalable Support System.
Doha, Doha Municipality, Qatar

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Résumé


Jobs verified_user 0% verified
  • R
    Senior IT Project Manager | AI, Cloud, Automation
    Refiners Consulting Inc.
    Jan 2025 - Current (1 year 10 months)
    helped me get this job
  • B2B Rocket
    Technical Project Coordinator (SaaS Operations)
    B2B Rocket
    Sep 2025 - Feb 2026 (6 months)
    ◆ Agile Delivery & Sprint Coordination: Managed end-to-end Agile project coordination across 5+ concurrent SaaS initiatives, maintaining 95%+ on-time delivery rate through structured sprint cycles and dependency tracking. ◆ Workflow Automation & Systems Optimisation: Streamlined operational workflows using SaaS automation tools, reducing manual execution effort by 30% and improving platform usage consistency across distributed teams. ◆ Cross-Functional Delivery Management: Coordinated sales, operations, and technical teams across multiple workstreams, resolving cross-functional blockers and reducing delivery friction by 25%. ◆ Vendor & Third-Party Coordination: Managed relationships with third-party service providers and internal delivery t
  • M
    AI Project Manager
    Metatron Concepts LLC
    Jun 2024 - Jan 2026 (1 year 8 months)
    ◆ AI Product Delivery: Led end-to-end Agile delivery for 6+ AI product initiatives across the full SDLC, achieving 95% on-time delivery rate and reducing sprint planning time by 25% through structured backlog grooming. ◆ OKR Tracking & Executive Reporting: Drove OKR tracking and executive stakeholder reporting across 3 business units, reducing mid-project scope changes by 35% and strengthening business-to-technical alignment. ◆ Cross-Functional Programme Coordination: Coordinated product, engineering, and operations teams spanning 5+ countries, managing risk escalation, vendor dependencies, and delivery tracking with zero missed milestones. ◆ Agile Process Improvement: Established sprint review and retrospective frameworks that reduced deli
  • P
    Project Manager (Marketing Systems & Automation)
    May 2024 - Oct 2024 (6 months)
    ◆ Marketing Automation Delivery: Led Agile delivery of email workflows and drip campaign automation initiatives, reducing manual execution effort by 30% and accelerating campaign deployment speed. ◆ Funnel Optimisation & Conversion Management: Coordinated marketing, sales, and design teams to optimise conversion funnels, improving lead qualification rate by 20% and reducing delivery bottlenecks. ◆ KPI Tracking & Data-Driven Reporting: Monitored campaign and funnel performance through structured KPI dashboards, delivering data-driven insights that reduced mid-campaign pivots by 25%. ◆ CRM & Systems Integration: Managed CRM optimisation projects using HubSpot, Zoho, and Trello — improving customer journey tracking, follow-up workflows, and cr
  • Untapped
    Technical Project Manager
    Untapped
    Mar 2024 - Feb 2025 (1 year)
    helped me get this job
  • P
    Project Coordinator (Operations & Systems)
    Jun 2023 - Mar 2025 (1 year 10 months)
    ◆ Operational Project Coordination: Managed task execution, scheduling, and delivery tracking across multiple operational initiatives, ensuring consistent on-time project progression within defined scope and budget. ◆ Workflow Process Optimisation: Documented and restructured operational workflows, reducing process inefficiencies by 20% and improving execution clarity across recurring cross-functional initiatives. ◆ Stakeholder Communication & Alignment: Partnered with multiple internal teams to monitor progress, resolve dependencies, and ensure timely completion of deliverables with zero missed deadlines. ◆ Vendor & Third-Party Coordination: Coordinated with external vendors and third-party providers, maintaining clear communication channe
  • P
    Project Coordinator (Marketing Systems & Operations)
    Apr 2022 - Sep 2023 (1 year 6 months)
    helped me get this job
  • Remitano - Cryptocurrency Exchange
    Technical Support Specialist
    Remitano - Cryptocurrency Exchange
    Sep 2021 - Dec 2022 (1 year 4 months)
    ◆ Technical Issue Resolution & SLA Management: Resolved 50+ support tickets daily across chat and email channels, maintaining 95%+ customer satisfaction rating and consistently meeting all SLA targets. ◆ Cross-Functional Product Collaboration: Partnered with product and engineering teams to identify root causes of recurring system issues, contributing to fixes that reduced repeat cases by 20%. ◆ User Onboarding & Feature Adoption: Delivered structured onboarding sessions that increased platform feature adoption by 30% within three months, improving user retention and engagement. ◆ Knowledge Base & Process Documentation: Authored SOPs and FAQs that reduced average ticket resolution time by 25% and improved operational consistency across the
Education verified_user 0% verified
  • Michael Okpara' University of Agriculture Umudike
    bachelor, Bachelor's degree, Agricultural Economics
    Michael Okpara' University of Agriculture Umudike
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