Idrees Joo
About
Detail
Upselling & Sales Management Expert | Driving Client Satisfaction & Revenue Growth | Customer Service & Sales Professional |
Dubai, United Arab Emirates
Résumé
Jobs
verified_user
0% verified
Sales Officer - Sharaf electronicsSharaf DGApr 2026 - Current (4 months)Etisalat – Conduct outdoor sales of SIM cards and SME solutions to potential customers Etisalat – Engage directly with individuals and businesses to promote telecom products and services Etisalat – Identify customer needs and recommend suitable plans and packages Etisalat – Achieve sales targets through proactive field marketing and client acquisition Etisalat – Maintain strong customer relationships and provide after-sales support- Advance data trainerInvisible TechnologiesApr 2024 - Current (2 years 4 months)
- Senior AI Data TrainerInvisible TechnologiesApr 2024 - Nov 2025 (1 year 8 months)Contributed to diverse projects as a Video Captioner, specializing in precise video prompt annotation and quality validation. Additionally, worked on AI training initiatives, including chatbot development and factual verification, ensuring accuracy through reliable source linking and information validation. Demonstrated strong analytical skills, attention to detail, and a commitment to delivering high-quality, data-driven outcomes.
- MTroubleshoot supportMS Quantum EngineeringFeb 2024 - Dec 2025 (1 year 11 months)Provided technical support for 4K camera systems and drone setup, troubleshooting technical issues and assisting customers with device configuration. Guided customers through installation processes, operational usage, and system setup to ensure smooth functionality. Coordinated technician assignments and scheduled technical visits based on customer requirements and service priorities. Managed customer inquiries through calls and support channels while ensuring timely issue resolution and technical assistance. Maintained service records, technical reports, and customer communication updates to support efficient service operations. Diagnosed and resolved hardware, software, and connectivity issues related to 4K camera systems and drone equipm
- Costumer solutionsTELUS DigitalFeb 2024 - Apr 2024 (3 months)costumer support_floor support and upselling
- Senior ExecutiveTeleperformanceMar 2021 - Jan 2024 (2 years 11 months)costumer support and Dispute specialist
- Support SpecialistTeleperformanceMar 2021 - Jan 2024 (2 years 11 months)* Delivered high-quality customer support while identifying opportunities for upselling hotel services to increase revenue. * Handled disputes and resolved customer complaints efficiently, ensuring a positive guest experience. * Collaborated closely with the executive team to improve service standards and achieve business goals. * Built and maintained strong relationships with clients, ensuring repeat business and long-term loyalty. * Consistently contributed to sales growth through effective communication, customer engagement, and upselling strategies.
- HCusomer serviceHotel JH BazazOct 2016 - Jan 2021 (4 years 4 months)Managed customer service desk operations at a hotel, ensuring professional guest assistance and smooth daily coordination. Assigned and coordinated hotel services based on guest requests and requirements. Handled incoming calls, booking inquiries, and reservation arrangements with clear communication. Organized and scheduled meetings, maintaining accurate timing and guest satisfaction. Delivered excellent customer support by resolving inquiries efficiently and maintaining a welcoming environment.
- HFront Desk ManagerHotel JH BazazOct 2016 - Jan 2021 (4 years 4 months)Supervised daily front desk operations, ensuring smooth guest check-ins and check-outs. Trained and managed front desk staff, scheduling shifts and monitoring performance.
Education
verified_user
0% verified
- LDiploma in computer Application, Web applicationsLegends computer institueJan 2017 - Dec 2018 (2 years)web Application,Ms office,operating system
- B.comManav Bharti UniversityJan 2013 - Dec 2016 (4 years)
- SSRI PRATAP HIGHER SECONDARYSRI PRATAP HIGHER SECONDARY
Awards
verified_user
0% verified
- DPaper craft AwardeeDelhi craft council kamala deviJan 2001Kamala Devi Award – 2001 This award is presented to Idrees Mehdi Joo for excellence in paper craft. The award is given in recognition of skill, creativity, competence, and dedication to work.