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Angelica Cruz

About

Detail

Accounts payable
Monterrey, Nuevo Leon, Mexico

Contact Angelica regarding: 
work
Full-time jobs
Starting at USD6/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Transplace
    Accounts Payable Specialist
    Transplace
    Jul 2021 - Aug 2022 (1 year 2 months)
  • Instacart
    Customer Service Representative
    Instacart
    May 2020 - Nov 2020 (7 months)
    - Provided support to customers via phone, email and chat. About the track and trace of their orders, their account maintenance and subscriptions. Full support to shoppers during their shopping and deliveries, card transactions, batch payments, wages, GPS issues, customer MIA, onboarding process, reliability incidents, troubleshooting the app, etc. Built a quick and dynamic knowledge of company policies and services. *Achieved an average 85% customer satisfaction rating which led me to become part of the floor support team assisting new agents with the best resolution for complex situations.
  • Johnson Controls Inc
    Billing Analyst
    Johnson Controls Inc
    Feb 2019 - Jul 2019 (6 months)
    - Supported OTC Department on the Customer Service area on cash applications, refunds, credit memo and invoice request, serving clients about its contracts, balance, unapplied amounts, open invoices. Account ledger, billing address change, processing payments, credit card/checking account auto pay, disputes. As well as in Order Validation Department Corroborating all the information from the contracts versus the orders, such as the right conditions, costs, credit approval, company policies, etc., Working hand in hand with Sales, Credit and Billing Departments to ensure booking and billing accuracy. Signing up new customers, processing and releasing all kind of orders in order to clean the queue and meet 48 SLA target. *Selected to become
  • S
    Educational Tutor
    Selfemployeed
    Jul 2017 - Feb 2019 (1 year 8 months)
    - Provided educational support to children of Elementary 3rd and 6th grades. *Increased by 30% their grades.
  • S
    Executive Assistant to the CEO
    Servicios Administrativos Contry, S.A de C.V.
    Sep 2012 - Jun 2017 (4 years 10 months)
    - Supported President and CEO with: Account reconciliation, traveling arrangements, travel expense checking, managing of agenda, petty cash, meeting room, messenger, domestic, maintenance and security staff. - Control of personal and properties expenses such as: credit cards, utilities, abroad properties' maintenance. *Was given a raise on my 6th month in the company due to my great performance.
  • HSBC
    Bank Teller
    HSBC
    May 1999 - Jan 2007 (7 years 9 months)
    - Managed and handled cash drawer and vault, executing all the banking transactions. Provided efficient customer service. *Outstanding performance led me to be selected as a Coach of new tellers. *Contributed to certification of ISO-9001 of my branch.
  • I
    Accounts Payable Clerk
    Iga Wollin de Mèxico
    Sep 1998 - May 1999 (9 months)
    - Executed the receipt of invoices for review. Delivered checks to suppliers. Handled gasoline vouchers to employees. Organized, filed and protected confidential documentation.
Education verified_user 0% verified
  • C
    Executive Assistant, Technical school
    Centro de Bachillerato Tecnologico Ind y de Serv 22
    Jan 1991 - Jan 1994 (3 years 1 month)