A
Achante' Reid
About
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Georgia, United States
Résumé
Jobs
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CALL CENTER SPECIALISTDynataDec 2019 - Current (6 years 6 months)• Customer Support: Answered over 50 inbound calls daily, providing product and service information, which contributed to a 90% resolution rate on the first call. • Complaint Resolution: Managed and resolved customer complaints with a 95% customer satisfaction rate by utilizing company resources and software tools. • Sales and Order Management: Sold products and processed customer orders efficiently, achieving a 20% increase in monthly sales targets. • Issue Escalation: Identified and escalated complex issues to supervisors for quick resolution, ensuring customer concerns were addressed promptly. • Resource Utilization: Conducted thorough research using available resources to resolve customer inquiries accurately and swiftly.- DWAREHOUSE ASSISTANTDixon Ticonderoga CompanyFeb 2017 - Jan 2018 (1 year)• Inventory Management: Conducted daily quality control inspections of received inventory, ensuring accuracy and reducing discrepancies by 15%. • Problem Identification: Identified and documented damaged or missing goods, leading to a 10% improvement in inventory accuracy and customer order fulfillment. • Process Optimization: Streamlined warehouse processes to enhance efficiency, resulting in faster order processing and reduced wait times for customers. • Cross-functional Communication: Collaborated with other departments to resolve inventory issues promptly, improving overall warehouse operations and customer satisfaction. • Safety Compliance: Maintained a safe and organized work environment by adhering to safety regulations, contrib
- SFRONT OFFICE RECEPTIONISTStyles & More LLCAug 2014 - Jun 2016 (1 year 11 months)• Patient Interaction: Greeted and assisted over 100 patients daily with registration and check-in, ensuring a seamless experience. • Appointment Management: Scheduled patient appointments using multiple communication methods, leading to a 30% improvement in appointment adherence. • Information Provision: Provided patients with detailed appointment information and addressed their queries, enhancing patient satisfaction.
- JTAX CONSULTANTJackson HewittDec 2011 - Current (14 years 6 months)• Client Consultation: Strategized with clients to minimize tax liability, resulting in significant tax savings for clients. • Tax Compliance: Researched and ensured compliance with state and federal tax laws, maintaining a 100% accuracy rate in tax return preparation. • Client Communication: Effectively communicated complex tax issues to clients, improving their understanding and trust in the services provided.
Education
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- RHigh School DiplomaRutland High School
- MElectronic Medical RecordsMiller Motte Technical College