Alfredo Cedano Rodríguez

Alfredo Cedano Rodríguez

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Delivery Director
Guadalajara, Jalisco, Mexico

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Jobs verified_user 0% verified
  • Nortal
    Country Manager | Delivery Centre Director
    Nortal
    Jul 2023 - Current (3 years 1 month)
    • Launched and scaled Nortal’s Delivery Center in Mexico, integrating it into the company’s global delivery network within the first year. • Established the full operational foundation, including legal setup, banking, HR, compliance, and IT infrastructure, ensuring long-term governance and readiness for delivery. • Expanded engineering capacity by more than 500 percent, forming high-performing teams that support clients across the United States, Canada, and Europe. • Consistently achieved exceptional employee engagement results, including a perfect 100 eNPS in the first survey and a strong average of around 70 in subsequent cycles, positioning Mexico among Nortal’s global leaders in culture and satisfaction. • Currently leading the consolid
  • Intersog
    Information Technology Delivery Manager
    Intersog
    Nov 2020 - Jun 2023 (2 years 8 months)
    Led end-to-end software delivery for Financial Services enterprise accounts across Latin America, managing distributed teams of 30+ engineers in Mexico, Colombia, and Argentina. Improved on-time project delivery by 18% through agile adoption and streamlined communication with U.S.-based clients. Strengthened client relationships that contributed to a 25% expansion of the service portfolio in the region. Established operational standards for QA, automation, and security, while fostering a high-performance culture across cross-functional teams. Collaborated directly with executives to align delivery strategy with long-term client goals.
  • HCL Technologies
    LatAm IT Delivery Manager
    HCL Technologies
    Mar 2020 - Nov 2020 (9 months)
    Managed end-to-end technology delivery for a top-tier Financial & Insurance account across Mexico, Chile, and Argentina, coordinating 40+ resources across onsite and offshore teams. Oversaw Agile and Waterfall projects with cumulative budgets exceeding $2M, achieving 96% on-time and within-budget delivery across all active engagements. Partnered directly with client executives to align priorities and resolve critical blockers. Strengthened regional coordination with global hubs, reducing response time to escalations by 30% and improving client satisfaction through clearer communication and ownership.
  • HCL Technologies
    LatAm Senior IT Program Manager
    HCL Technologies
    Jan 2018 - Mar 2020 (2 years 3 months)
    Led a portfolio of 6+ concurrent IT projects across Mexico, Chile, and Argentina, spanning Big Data, CRM, and enterprise platforms (Hadoop, Spark, Informatica, Salesforce). Oversaw teams across 4 time zones and managed programs with a combined budget of over $ 3.5 M. Delivered all major initiatives within scope and timeline, including regulatory remediation, cloud migration, and digital transformation efforts for one of the largest global insurance providers in the region. Established reporting structures using Power BI and Excel dashboards, enabling real-time executive visibility. Reduced critical escalation volume by 25% through proactive stakeholder alignment and early risk mitigation.
  • DXC Technology
    Senior Project Manager
    DXC Technology
    Jul 2017 - Sep 2017 (3 months)
    Led a global application consolidation initiative focused on COTS, SaaS, and cloud-based platforms for DXC’s IT Marketing division. Oversaw vendor coordination, implementation planning, and operational improvement across U.S. and offshore teams. Successfully delivered full server consolidation for the division, improving system performance and streamlining maintenance workflows. The initiative enabled faster application response times and contributed to a meaningful reduction in operational overhead.
  • DXC Technology
    Senior Project Manager
    DXC Technology
    Jul 2017 - Sep 2017 (3 months)
    Led a global application consolidation initiative focused on COTS, SaaS, and cloud-based platforms for DXC’s IT Marketing division. Oversaw vendor coordination, implementation planning, and operational improvement across U.S. and offshore teams. Successfully delivered full server consolidation for the division, improving system performance and streamlining maintenance workflows. The initiative enabled faster application response times and contributed to a meaningful reduction in operational overhead.
  • H
    Senior IT Project Manager
    Hospital Civil De Guadalajara
    Jun 2013 - May 2017 (4 years)
    Led end-to-end IT project management for enterprise-scale initiatives in healthcare infrastructure, software development, and process optimization. Secured over MXN 3M in federal and state funding through successful PROSOFT applications, enabling full modernization of internal platforms. Implemented ISO 9001:2008 Quality Management System, improving department performance by 30% and achieving certification on first audit. Delivered key digital platforms, including the “Residents Selection System,” which doubled application volume, and a research support system used by clinical and academic teams. Oversaw software lifecycle, vendor management, stakeholder reporting, and compliance with local and federal audit standards.
  • CUTonala
    Technical Program Manager
    CUTonala
    Apr 2012 - May 2013 (1 year 2 months)
    Managed critical IT infrastructure programs during the launch and expansion of CUTonalá campus, coordinating telecom, networking, and cloud-based systems implementation. Designed and deployed a 1000+ node data and voice network, increasing operational capacity by 600%. Oversaw the rollout of an IP telephony system and centralized cloud services including email, storage, and academic platforms to support both administrative and learning environments. Served as strategic advisor to the Dean on IT forecasting, procurement, and resource allocation. Led stakeholder management across academic departments and external vendors, while supervising IT teams and ensuring 99% uptime on mission-critical systems.
  • CUTonala
    IT Project Manager
    CUTonala
    Feb 2012 - Apr 2012 (3 months)
    Led high-visibility IT projects during the early operational phase of CUTonalá, focusing on infrastructure design, wireless networking, and IT governance. Reduced user-reported IT issues by 20% through the implementation of policies and technical standards aligned with industry best practices. Designed and implemented the campus-wide wireless network, improving connectivity reliability and reducing networking issues by over 80%. Spearheaded the integration of cloud-based email services for students and established security and access policies in compliance with university standards. Trained and mentored IT staff to build internal capabilities in system support and customer service.
  • Universidad de Guadalajara
    Microsoft Systems Engineer Team Leader
    Universidad de Guadalajara
    Jan 2006 - Jul 2010 (4 years 7 months)
    Led Microsoft infrastructure and email platform modernization across multiple university departments, supporting over 2,000 end users. Upgraded core systems from Exchange 5.5 to 2007, improving email capacity by 700% through SAN-based storage integration. Implemented Windows Group Policies to enhance security and centralize user access management for all Computer Engineering students. Provided strategic and operational support for server architecture, infrastructure consolidation, and IT vendor coordination. Recognized for consistently resolving technical incidents across multiple support channels while improving user experience.
  • Universidad de Guadalajara
    Intern
    Universidad de Guadalajara
    Jun 2004 - Dec 2005 (1 year 7 months)
    Supported the migration of the university’s enterprise email system from Exchange 5.5 to 2003 and provided first-level technical support to academic and administrative staff. Assisted in the administration and troubleshooting of university-wide IT systems, contributing to stability and service continuity during infrastructure transitions. Developed foundational expertise in Microsoft technologies and user support protocols.
Education verified_user 0% verified
  • Harvard Business School Online
    Executive Education (Strategy Execution)
    Harvard Business School Online
    Mar 2026
  • M
    Artificial Intelligence (Business Strategy)
    MIT Sloan School of Management,
    Jan 2026 - Mar 2026 (3 months)
  • Universidad Rey Juan Carlos
    Universidad Rey Juan Carlos
    Universidad Rey Juan Carlos
    Jan 2015 - Dec 2015 (1 year)
  • Universidad CEU San Pablo
    Universidad CEU San Pablo
    Universidad CEU San Pablo
    Jan 2015 - Dec 2015 (1 year)
  • Universidad de Guadalajara
    Universidad de Guadalajara
    Universidad de Guadalajara
    Jan 2012 - Dec 2016 (5 years)
  • Universidad de Guadalajara
    MBA
    Universidad de Guadalajara
    Jan 2009 - Dec 2010 (2 years)
  • Universidad de Guadalajara
    Computer Engineering
    Universidad de Guadalajara
    Aug 2004 - Jul 2008 (4 years)