As a Senior Team Lead VoIP Engineer at Spartan Approach, I lead the planning, development, and analysis of VoIP projects for various clients, ensuring high-quality and cost-effective solutions. I have more than 15 years of experience in the computer software industry, with a strong background in VoIP, SIP, Asterisk, FreeSWITCH, Queuemetrics, Linux System Administration, IT Service Management, and Networking. I hold the Digium Certified Asterisk Professional (DCAP) and the Avaya Certified Implementation Specialist (ACIS) credentials, which demonstrate my proficiency and expertise in VoIP technologies and platforms. I am passionate about delivering enterprise level assistance and support to customers, diagnosing and troubleshooting complex issues, and configuring and optimizing VoIP systems. I am also skilled in scripting, database management, virtualization, and endpoint configuration. I graduated from Universidad de Costa Rica with a Bachelor