Courtney Payas

Courtney Payas

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VP, Global Customer Success
Boston, Massachusetts, United States

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Résumé

Jobs verified_user 0% verified
  • Emplifi
    VP, Global Customer Success
    Emplifi
    Mar 2026 - Current (8 months)
  • Emplifi
    VP, Customer Success, Americas
    Emplifi
    Sep 2024 - Apr 2026 (1 year 8 months)
  • Hqo
    Senior Director, Client Services
    Hqo
    Jan 2024 - Sep 2024 (9 months)
  • Hqo
    Director, Customer Success
    Hqo
    Jul 2021 - Jan 2024 (2 years 7 months)
  • Hqo
    Head of Customer Success
    Hqo
    Apr 2020 - Jul 2021 (1 year 4 months)
  • Hqo
    Customer Success Manager
    Hqo
    Aug 2019 - Apr 2020 (9 months)
  • Aquent
    Account Director | Specialty Retail + Apparel
    Aquent
    Jan 2017 - Aug 2019 (2 years 8 months)
  • CampusTap
    Director Account Management
    CampusTap
    Apr 2016 - Dec 2017 (1 year 9 months)
  • StudentUniverse
    Manager, Advertising
    StudentUniverse
    Feb 2015 - Apr 2016 (1 year 3 months)
  • ChoiceStream
    Account Manager
    ChoiceStream
    Oct 2013 - Feb 2015 (1 year 5 months)
    We deliver consumer choice based programmatic ad solutions. Our dynamic data analysis, audience targeting, creative, campaign optimization and insights drive winning results for our brand and agency partners.

    Consumers Choose. You Win!

    http://vimeo.com/55532217
  • Specific Media
    Account Specialist
    Specific Media
    May 2012 - Oct 2013 (1 year 6 months)
    Support East Coast Director of Sales in planning and execution of digital ad campaigns across the Specific Media Network. Assist in developing media proposals that fit within a budget and meet campaign objectives and goals. Responsible for analyzing reports that identify campaign successes and future opportunities and provide a metric by which to measure improvement and optimization recommendations. Work day-to-day with agencies to maintain professional and long lasting relationships to ensure repeat business.
  • Allrecipescom
    Manager, Sales Accounts
    Allrecipescom
    Jan 2012 - May 2012 (5 months)
    Work as a partner with designated Regional Sales Managers to further develop sales strategy and growth for program renewals/ client retention. Act as backup to the RSM in communication to clients, make presentations regarding advertising proposals and organize and run client sales meetings. Execute and implement complex digital campaigns and new products, ensure accurate impression, performance and revenue delivery. Maximize campaign performance and company revenue by preparing reports, analyzing data performance and delivery, preparing recommendations and initiating tactical optimizations to further increase success rate and renew/grow current business. Responsible for leadership role in process improvements for advertising account implem
  • Bloodworks Northwest
    YPA Co-President
    Bloodworks Northwest
    Jan 2011 - May 2012 (1 year 5 months)
    Bloodworks Young Professional Ambassadors volunteer their time and talents to introduce blood donation to young Seattleites and raise awareness for Bloodworks Northwest programs. You’ll find YPA members leading events at social hubs throughout the city—half marathons, Saturday markets, craft breweries—to encourage locals to discover their blood type and register to give blood for Northwest patients.
  • Allrecipescom
    Sr Account Manager/Account Manager
    Allrecipescom
    Jan 2008 - Dec 2011 (4 years)
    Supported National Sales Manager in planning and execution of digital ad campaigns across multiple web sites and print publications. Assisted in developing media proposals that fit within a budget and meet campaign objectives and goals. Responsible for analyzing reports that identify campaign successes and future opportunities and provide a metric by which to measure improvement and optimization recommendations. Assisted NSM in prospecting to help grow new clients and key accounts. Worked closely with agencies to maintain professional and long lasting relationships to ensure repeat business. Managed project coordination and implementation with third party vendors and creative agencies.

    Key Highlights:
    • Manage multi-million
  • F
    Assistant In-Room Dining Manager
    Fairmont Olympic Hotel
    Jan 2007 - Sep 2007 (9 months)
    Responsible for training of all new employees within the In-Room Dining Department, labor and budget forecasting, Service Tracking (JD Power and Associates- Guest Tracking) and efficiency and productivity tracking. Managed associate relations; reviews, accountability and interpersonal development. Managed and coordinated private suite functions; Liaison between top Boeing event planners and In-Room dining staff.

    Key Highlights:
    • Upheld the Five-Diamond Standards of the In-Room Dining. The Pacific Northwest’s only AAA Five Diamond Hotel, a designation is had held since 1984
    • Winner of Hotel of the Year Award for Fairmont 2006
Education verified_user 0% verified
  • Washington State University
    Communications, Advertising
    Washington State University
    Jan 2000 - Jan 2004 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.